IYEISHA N. LUGO PEREZ
San Juan
Summary
Resourceful Logistics Coordinator known for high productivity and efficient task completion. Specialize in transportation coordination. Excel in time management, problem-solving, and adaptability, ensuring smooth operations and effective communication across all levels of supply chain. Capable professional knowledgeable about managing routes while providing top-notch customer service to customers. Well-organized and service-oriented team player focused on keeping customers happy and surpassing sales and support objectives. Experienced in managing paperwork and resolving issues. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Communicate in both English and Spanish.
Overview
16
16
years of professional experience
Work History
Logistics Coordinator
Trade Runner - HH Global
San Juan, PR
04.2021 - Current
- Reviewed logistics performance with customers against service agreements, targets and benchmarks.
- Liaised with suppliers and customers to resolve any shipping or receiving issues promptly.
- Collaborated with internal teams to coordinate shipments between multiple locations.
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
- Analyzed data to identify cost savings opportunities in the logistics process.
- Developed and implemented efficient routing strategies to minimize delivery times and costs.
- Responded quickly to customer inquiries about order status or changes in schedules.
- Negotiated contracts with shipping and freight companies to secure lower transportation costs.
- Coordinated daily logistics operations, including shipment scheduling and tracking.
- Participated in logistics planning and forecasting activities to meet future demand effectively.
- Provided support in negotiating contracts with third-party providers regarding rates, services offered.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
Office Assitant / Traffic Clerk
InterWorld Customs Broker
Guaynabo, PR
08.2018 - 04.2021
- Coordinating logistics procedures for international inbound shipments.
- Assisting in the coordination of import shipments with customers and internal departments.
- Manage release documents for pickups at the port (tax and customs release).
- Daily tracking of vessels.
- Organized documentation such as manifests and bills of lading prior to shipment pickup.
- Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
- Verified accuracy of shipping documents and invoices.
- Performed data entry tasks into computer systems accurately and efficiently.
- Maintained relationships with clients through regular communication.
- Worked with cross-functional teams to achieve goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Assistant Business Consultant (Part-time)
Lugo & Associates
San Juan
06.2009 - 04.2021
- Prepared clients checks and assisted in payroll preparation
- Assists preparation of financial statements such as balance sheet, income statement, profit & loss (P&L)
- Archived & prepared company’s tax documentation
Shift Supervisor
Encanto Restaurants
San Juan
06.2017 - 08.2018
- Supervise a team consisting of 6-10 employees ensuring a fast customer service experience according to company’s quality standards
- Monitored inventory of fast food supplies and submitted supply order forms
- Interviewed potential new hires and provided training
- Maintained employee records and coordinate staff schedules
Shift Manager & Administrative Assistant
Arcos Dorados Inc.
San Juan
06.2009 - 01.2017
- Managed food/beverage preparation, wrapping and packing processes adhering with food & safety regulations while supervising a team consisting of 10 to 15 employees per shift
- Prepared bank deposits (Store money deposits/send to Ranger Company)
- Audit and prepared incoming order supplies while performing daily, biweekly and monthly inventory revisions
- Handled employee relations and performance management (disciplinary actions) processes
- Maintained high standards of customer service during high volume and fast-paced operations
- Handled payroll & time-attendances processes
Education
Some College (No Degree) - Business Administration – Finance
University of Puerto Rico
Bayamón, PRSome College (No Degree) - Business Administration – Human Resources Management
SUAGM Metropolitan University of Puerto Rico
Cupey, PRSome College (No Degree) - Business Administration – Human Resources Management
UAGM Ana G. Mendez University
Gurabo, PRSkills
- Microsoft Office (Outlook, Teams, Excel, Power Point and Word)
- Shipment tracking
- Customer service
- Project assignments
- Carrier collaboration
- Shipping procedures
- Cost control
- Process optimization
- Performance Management
- Training & Development
- Local Taxes
- Recruitment & Selection
- Employee Relations
- Disciplinary Actions
- Transportation planning
- Freight negotiation
- Driver scheduling
- Client relations
- Transportation management
- Spreadsheet tracking
- Shipment coordination
- Decision-making
- Problem-solving
Phone
787-225-2591
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Logistics Coordinator
Trade Runner - HH Global
04.2021 - Current
Office Assitant / Traffic Clerk
InterWorld Customs Broker
08.2018 - 04.2021
Shift Supervisor
Encanto Restaurants
06.2017 - 08.2018
Assistant Business Consultant (Part-time)
Lugo & Associates
06.2009 - 04.2021
Shift Manager & Administrative Assistant
Arcos Dorados Inc.
06.2009 - 01.2017
Some College (No Degree) - Business Administration – Finance
University of Puerto Rico
Some College (No Degree) - Business Administration – Human Resources Management
SUAGM Metropolitan University of Puerto Rico
Some College (No Degree) - Business Administration – Human Resources Management
UAGM Ana G. Mendez University
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