Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasely M. Martinez

Summary

Process-oriented, skilled in tackling real-world problems with a data-driven and dedicated approach. Able to read and understand technical documents, maintain equipment and adjust processes to meet dynamic demands. Prepared to offer a year of related experience and take on challenging new role.

Overview

6
6
years of professional experience
7
7
years of post-secondary education

Work History

Call Center Representative

Conduent
03.2025 - 04.2025
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

Caregiver

Independant
08.2024 - 02.2025
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Clinic Supervisor

Quartet Behavioral Spectrum Service
08.2022 - 03.2024
  • Maintaining thorough communication with both parents and behavioral technician, regarding scheduling with a client.
  • Managing the upkeep of our clinical environment for both clients and providers.
  • Creating LBA case and parent sheets when clients are staffed or restaffed.
  • Collaborating activities for Social Skills Group.
  • Greeting and providing support for both technicians as well as parents.
  • Learning first-hand about ABA in a more welcoming way.
  • Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
  • Mentored junior staff members, fostering professional growth and development within the team.

Quality Assurance Assistant

Kids Time Therapies
11.2019 - 03.2020
  • Improved data collection and processing for different workflows and processes.
  • Created and optimized work instructions for each position to clarify standards and enhance productivity.
  • Charted workflows to better understand procedures and identify opportunities for improvement.
  • Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
  • Evaluated effectiveness of training by surveying trainees and managers and collecting before-and after data showing training impact.
  • Prepared and presented findings and recommendation to leadership for use in key decision-making processes.

Receptionist

Kids Time Therapies
10.2019 - 10.2019
  • Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Provided clerical support to all team members to improve office efficiency and enhance productivity.
  • Provided information to callers and drafted office emails.
  • Scheduled appointments based on availability and established load parameters.
  • Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.
  • Responded to telephone inquiries from clients and delivered information to inform and educate callers.
  • Answered and directed incoming calls using multi-line telephone system.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Welcomed visitors upon entrance, answered inquiries and directed questions or appointments to appropriate personnel.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account related questions.
  • Prepared packages for UPS/ FedEx deliveries and coordinated timely shipments.
  • Received incoming packages and mail, dispersed parcels and shipped outgoing items for team of employees.
  • Sorted incoming mail and directed to correct personnel each day.

Education

High school or equivalent - Criminal Justice

LaGuardia Community College University of New York
Long Island City, NY
09.2018 - Current

Skills

  • Data review
  • Coaching and mentoring
  • Correction action planning

Customer service

Data entry

Customer communications

Account updating

Quality assurance

Call center customer service

Customer support

FLUENT IN SPANISH

Training experience

Timeline

Call Center Representative

Conduent
03.2025 - 04.2025

Caregiver

Independant
08.2024 - 02.2025

Clinic Supervisor

Quartet Behavioral Spectrum Service
08.2022 - 03.2024

Quality Assurance Assistant

Kids Time Therapies
11.2019 - 03.2020

Receptionist

Kids Time Therapies
10.2019 - 10.2019

High school or equivalent - Criminal Justice

LaGuardia Community College University of New York
09.2018 - Current

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Jasely M. Martinez