Jacob De Hoyos

Work History

CBRN Specialist

Army Reserve

Juana Diaz, PR

05.2023 - Current

Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Worked effectively in fast-paced environments.
Managed time efficiently in order to complete all tasks within deadlines.
Demonstrated respect, friendliness and willingness to help wherever needed.
Excellent communication skills, both verbal and written.
Passionate about learning and committed to continual improvement.
Proved successful working within tight deadlines and a fast-paced environment.
Strengthened communication skills through regular interactions with others.
Organized and detail-oriented with a strong work ethic.
Adaptable and proficient in learning new concepts quickly and efficiently.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Paid attention to detail while completing assignments.
Worked flexible hours across night, weekend and holiday shifts.
Developed and maintained courteous and effective working relationships.
Identified issues, analyzed information and provided solutions to problems.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Cultivated interpersonal skills by building positive relationships with others.

Facility Maintenance Worker

Cervecera de Puerto Rico

Mayaguez, PR

06.2020 - Current

Partnered with facility management to successfully complete projects within anticipated deadlines.
Coordinated with contractors and vendors to enforce quality standards and timely completion of projects.
Restored and repaired worn and damaged building components to support appearance, longevity and security.
Reviewed technical documentation to complete equipment maintenance and repair.
Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
Used problem-solving skills to alleviate issues efficiently with minimal supervision.
Installed new locks, door handles, and door closers.
Performed minor wall repair, installed drywall, and applied wallpaper.
Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
Collaborated with team members to optimize workflow, resulting in increased productivity and reduced downtime.
Maintained a safe working environment by adhering to safety protocols and promptly addressing potential hazards.
Provided support during equipment maintenance, minimizing downtime and ensuring consistent production output.

Client Service Associate

Pharmamax

05.2018 - 06.2020

Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Exhibited high energy and professionalism when dealing with clients and staff.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Maintained up-to-date knowledge of product and service changes.
Followed up with customers about resolved issues to maintain high standards of customer service.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Delivered prompt service to prioritize customer needs.
Investigated and resolved customer inquiries and complaints quickly.
Responded proactively and positively to rapid change.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Reached out to customers after completed sales to suggest additional service or product purchases.
Responded to customer calls and emails to answer questions about products and services.
Promoted available products and services to customers during service, account management, and order calls.
Utilized active listening skills to identify customer needs and provide appropriate solutions.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Promptly responded to inquiries and requests from prospective customers.
Offered personalized solutions to meet customer requirements and close sales.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Summary

Overview

Work History

CBRN Specialist

Facility Maintenance Worker

Client Service Associate

Education

Certificate - Computer Repaid And Graphic Design

High School Diploma -

Skills

Accomplishments

Languages

Timeline

Similar Profiles

Jason RhodenJason Rhoden

Ross BlackmanRoss Blackman

Roy Arredondo IIRoy Arredondo II