Jacqueline Massanet Acevedo
Summary
Efficiently apply my professionalism both in general and for each department and work team.
Overview
5
5
years of professional experience
Work History
Counter Agent/Administrative Assistant
Arlet Aviation
08.2023 - Current
- FBO Agent, Improved customer satisfaction by providing timely and efficient service at the front counter. Customer Service, Coordinate and scheduling flights. Assist aircraft arrival and departure. Resolved caller issues quickly and thoroughly. Handled customer complaints professionally, resolving issues to maintain positive client relationships. Organized files and completed paperwork for each service action. Bill services. Manage hangar and aircraft. Make any type of necessary purchases.
Customer Service/Counter Sales Agent
Air Flamenco
10.2021 - 03.2023
- Customer service, make reservations, checking passengers in, setting up and weighing, luggage, cash register, weight and balance.
Customer Service Representative
Marina Puerto del Rey
01.2019 - 05.2019
- Customer service, filing, answering calls, scanning documents, making new contracts for clients, booking appointments, delivering packages to clients, answering balance inquiries. Account statements.
Education
Bachelor - Computer And Network Technology
Universidad Interamericana
Fajardo, PR05.2024
High School Diploma -
Escuela Superior Vocacional Ana Delia Flores Santana
Fajardo, PR01.2019
Skills
- Computer proficiency MS Office Keyboard skills Quick learning Network Technical Support Software Troubleshooting Able to work under pressure Ability to easily adapt to changes Always willing to learn and meet my goals on a personal and professional level
references
Available for solicitation.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Counter Agent/Administrative Assistant
Arlet Aviation
08.2023 - Current
Customer Service/Counter Sales Agent
Air Flamenco
10.2021 - 03.2023
Customer Service Representative
Marina Puerto del Rey
01.2019 - 05.2019
Bachelor - Computer And Network Technology
Universidad Interamericana
High School Diploma -
Escuela Superior Vocacional Ana Delia Flores Santana
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