JACQUELINE RIVERA TORRES
San Juan
Summary
Results-driven customer service professional with a track record of maintaining high satisfaction levels through reliable service and effective communication. Demonstrates strong organizational skills by efficiently managing schedules and inquiries, contributing to seamless operations in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Delivery Driver
Independent Contractor
Orlando
02.2016 - Current
- Delivered restaurant and grocery orders with accuracy and timeliness, ensuring customer satisfaction.
- Resolved delivery issues and accommodated special requests through professional communication with customers.
- Maintain a high level of customer satisfaction through dependable service.
- Organized routes and daily schedules independently to enhance delivery efficiency.
Real Estate Assistant
Confidential
11.2009 - 02.2016
- Coordinated calendars and client meetings to ensure seamless scheduling and communication.
- Managed property listings and ensured database accuracy for efficient client access.
- Assisted with comparative market analyses and conducted market research to support informed decision-making.
- Prepared documents and provided administrative support.
- Delivered excellent customer service to clients and business partners.
Medical Front Desk / Phlebotomist
DCI Biologicals
Orlando
09.2007 - 11.2009
- Educated donors on plasma donation procedures to enhance understanding and compliance.
- Answered multi-line phone systems, assisting patients with inquiries to ensure a positive experience.
- Scheduled appointments and coordinated donor screenings to streamline donor flow and optimize clinic operations.
- Answered multi-line phone systems and assisted patients with inquiries.
- Maintained confidential medical records in compliance with HIPAA regulations.
- Maintained a clean and safe clinical environment.
Brand Ambassador
Bella Group
San Juan
08.2004 - 06.2005
- Promoted company products and increased customer engagement.
- Promoted company products, enhancing customer engagement through targeted interactions.
- Cultivated strong customer relationships, fostering brand loyalty and repeat business.
- Recorded daily sales reports and customer feedback, supporting data-driven decision-making.
Education
Associate of Arts Coursework - General Education
Valencia College
Orlando, Florida01-2007
High School Diploma -
Colegio Nuestra Señora del Carmen
Trujillo Alto, Puerto Rico01-2003
Skills
- Customer Service Excellence
- Phone & Email Communication
- Multi-Line Telephone Systems
- Calendar management
- Organizational & Time Management
- Problem Solving
- Data management
- Administrative Support
- Microsoft Office Suite
- Time management
- Team Collaboration
- Retail Sales
- Route Optimization
- Front Desk Operations
Additional Information
Authorized to work in the United States for any employer.
Timeline
Delivery Driver
Independent Contractor
02.2016 - Current
Real Estate Assistant
Confidential
11.2009 - 02.2016
Medical Front Desk / Phlebotomist
DCI Biologicals
09.2007 - 11.2009
Brand Ambassador
Bella Group
08.2004 - 06.2005
Associate of Arts Coursework - General Education
Valencia College
High School Diploma -
Colegio Nuestra Señora del Carmen