Jada Brown
South Berwick
Summary
Proven Server with a track record of enhancing customer satisfaction and exceeding sales targets at The Links At Outlook Golf course. Skilled in high-volume dining and POS operation, demonstrating exceptional customer service and a strong work ethic. Achieved significant sales increases through effective guest engagement and upselling techniques. Enthusiastic and reliable professional skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
Work History
Server
The Links At Outlook Golfcourse
04.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Server
Smokey B's Gin Mill
06.2017 - 09.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Used slow periods to restock supplies, ice, trays, and sauces.
Education
Associate of Science - Liberal Arts And General Studies
York County Community College
Wells ME05.2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Hospitality service expertise
- High-volume dining
- Point of sale operation
Timeline
Server
The Links At Outlook Golfcourse
04.2022 - Current
Server
Smokey B's Gin Mill
06.2017 - 09.2021
Associate of Science - Liberal Arts And General Studies
York County Community College
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