Jahaira Oliver
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.Highly organized, proactive and punctual with team-oriented mentality.
Overview
9
9
years of professional experience
Work History
Synchronous Scorer
Pearson
, United State
06.2023 - 06.2023
- Assess the answers of a given online exam and use scoring rubrics to provide scores or grades for each exam taker.
- Assess each test using a standard set of scoring rules set out by the person, school, or organization administering the test.
- Adhered to strict timelines for completing assigned scoring tasks.
- Maintained confidential records of all scored tests according to state and federal regulations.
Bilingual Customer Service Representative
Convey Health Solution INC.
Florida, United State
11.2021 - 05.2023
- Process requests for Over the Counter (OTC) items received from health plan members via mail or phone call.
- Update account information such as billing options and changes of address or phone numbers.
- Answer questions pertaining to mailings sent out by the company periodically
- Make concise and detailed notations as it pertains to member records,
submit mail requests for beneficiaries such as ID cards. - Educate beneficiaries on how the health plan works, including benefits, cost sharing, and levels of coverage.
- Research premium billing discrepancies and prescription claims processed
- Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
Medical Secretary
Dr. Emmannuelli's Clinic
Mayaguez, Puerto Rico
11.2016 - 10.2021
- Answered phone calls to provide assistance, information and medical personnel access.
- Compiled physical and digital documents, charts and reports.
- Communicated with patients with compassion while keeping medical information private.
- Prepared patient charts for physicians prior to appointments, including updating existing information.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Created new patient files when needed and ensured that all documents were properly filed in each file folder.
- Greeted patients upon arrival, collected medical history and verified insurance coverage.
- Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately.
- Interviewed patients to complete case histories and intake forms.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Performed data entry tasks related to patient information into various databases.
Medical Administrative Secretary
Dr. Jose R. Villabrille
Cabo Rojo, Puerto Rico
02.2014 - 10.2016
- Answered phone calls to provide assistance, information and medical personnel access.
- Assisted with coding procedures for reimbursement purposes.
- Reviewed charts for completeness prior to physician review.
- Compiled physical and digital documents, charts and reports.
- Communicated with patients with compassion while keeping medical information private.
- Managed physician calendar, scheduling patient appointments and procedures.
- Completed daily tasks assigned by physicians or supervisors.
- Oversaw collection of admission, billing and processing documents to meet organizational expectations.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Handled confidential documents in accordance with HIPAA regulations.
- Updated patient contact information regularly in EMR systems.
- Transcribed medical records dictated by physicians for filing into the patient's chart.
Education
Bachelor of Arts - Psychology
Inter American University
Ponce, Puerto RicoAssociate of Science - Dental Assistant W/ Expanded Function
National College University
Arecibo, Puerto RicoHigh School Diploma -
Luis F. Crespo
Camuy, Puerto RicoSkills
- Problem Anticipation
- Time Management
- Decision-Making Skills
- Good Judgement
- Critical Thinking
- Data Verification
Languages
Spanish
First Language
English
Proficient (C2)
C2
Timeline
Synchronous Scorer
Pearson
06.2023 - 06.2023
Bilingual Customer Service Representative
Convey Health Solution INC.
11.2021 - 05.2023
Medical Secretary
Dr. Emmannuelli's Clinic
11.2016 - 10.2021
Medical Administrative Secretary
Dr. Jose R. Villabrille
02.2014 - 10.2016
Bachelor of Arts - Psychology
Inter American University
Associate of Science - Dental Assistant W/ Expanded Function
National College University
High School Diploma -
Luis F. Crespo
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