Jaime Cruz Tavarez
11407 Almeda Genoa RD, Houston
Summary
Smart professional with thorough understanding of various languages to fluently interpret and translate. Conveys intended messages accurately and reliably. Well-versed in interpretation and translation tools and services.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Interpreter (Remote)
PGLS
05.2023 - Current
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Assisted in the successful completion of various business projects by providing language support during meetings and presentations over the phone.
Interpreter (Remote)
LIS Solutions
10.2022 - Current
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
Foreign Language Specialist
SOSi International
08.2021 - Current
- Perform interpretation and transcription work for various government entities
- Assist government officials with case functions such as translation.
- Translated complex texts for clients, ensuring accurate representation of source material in target languages.
Analytical Linguist
Metlang
08.2020 - Current
- Provide monitoring services for various government contracting agencies.
- Transcribe and translate legal documents and audio files for government agencies.
- Perform analysis and provide case report as required by client.
CSR - Customer Service Representative
Small Business Administration
11.2022 - 01.2023
- Screen and process disaster loan applications.
- Help SBA staff in completing agency goals.
- Assist applicants in the loan application process.
- Perform loan closings and assist in helping customers with language issues.
Disaster Recovery Specialist (Remote)
U.S. Small Business Administration
11.2021 - 06.2022
- Screen and process disaster loan applications.
- Assist applicants in the loan application process.
- Help customers with technical support and maintenance of customer accounts.
- Check customer applications and help processing loan documentation.
Linguist
MVM Inc
09.2019 - 08.2020
- Work with Monitoring, transcribing and translating various types of communication including audio and documents amongst other functions.
- Assist government officials with case functions and data analysis.
Interpreter (Remote)
TransPerfect Remote Interpreting
03.2018 - 09.2019
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Contributed to increased customer satisfaction by addressing client concerns through professional interpretation services.
- Interpret calls for various company clients including DHS.
Interpreter (Remote)
LanguageLine Solutions
12.2017 - 03.2018
- Interpret for medical and customer service clients.
- Provide customer service to company customers.
- Translate documents from Spanish to English as requested by company.
- Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
Unemployed
Unemployment Gap
11.2017 - 12.2017
CSR
Small Business Administration
09.2017 - 11.2017
- Screen and process disaster loan applications.
- Help SBA staff in completing agency goals.
- Assist applicants in the loan process and explanation of requirements.
- Perform loan closings and assist in helping disaster victims.
- Notarize loan documents for loan closings when required.
Spanish Interpreter
CyraCom
03.2017 - 10.2017
- Serve as a Spanish/English Interpreter for clients in a call center environment.
- Provide customer service to a variety of clients in the medical, financial, insurance, disaster, loan, educational and travel fields.
- Schedule appointments, outbound calls and other professional interpreting services.
ELL Assistant
Oklahoma City Public Schools
09.2016 - 03.2017
- Help students understand and communicate in the English language.
- Another responsibility is serving as a Spanish/English translator and interpreter for parents/guardians and the school staff.
- Tutor students in Spanish, English and Math.
- Provide office support and occasionally provide over the phone interpretation.
Education
Bachelor of Arts - Physical Education
University of Puerto Rico Arecibo
Arecibo, PR06.2016
Skills
- Microsoft Office
- Customer Service
- Loan Application
- Loan Closing
- Medical Terminology
- Transcription
- Interpretation
- Technical Support
- Active Directory
- SQL
- Payroll
- Troubleshooting
- Tech Support
Certification
- Texas Licensed Notary Public, 09/2017, Present
- Medical Interpreter Course Certificate, 11/2018, Present
- DEA Security Clearance Public Trust, 09/2019, Present
- ATF Security Clearance Public Trust, 08/2021, Present
- Teacher Certification, 08/2017, Present
Languages
Spanish - Expert
English - Expert
Timeline
Interpreter (Remote)
PGLS
05.2023 - Current
CSR - Customer Service Representative
Small Business Administration
11.2022 - 01.2023
Interpreter (Remote)
LIS Solutions
10.2022 - Current
Disaster Recovery Specialist (Remote)
U.S. Small Business Administration
11.2021 - 06.2022
Foreign Language Specialist
SOSi International
08.2021 - Current
Analytical Linguist
Metlang
08.2020 - Current
Linguist
MVM Inc
09.2019 - 08.2020
Interpreter (Remote)
TransPerfect Remote Interpreting
03.2018 - 09.2019
Interpreter (Remote)
LanguageLine Solutions
12.2017 - 03.2018
Unemployed
Unemployment Gap
11.2017 - 12.2017
CSR
Small Business Administration
09.2017 - 11.2017
Spanish Interpreter
CyraCom
03.2017 - 10.2017
ELL Assistant
Oklahoma City Public Schools
09.2016 - 03.2017
Bachelor of Arts - Physical Education
University of Puerto Rico Arecibo
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