Jaime Cintrón
Human Resources Profesional
San Juan
Summary
Well-qualified Human Resources Profesional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across Industry company environments.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
2
2
Languages
Work History
Human Resources Manager
Target Rent A Car
05.2022 - Current
- Maintained human resources regulatory compliance with local, state and federal laws.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Processed employee claims involving performance issues and harassment.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Instructed senior leaders on appropriate employee corrective steps.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Structured compensation and benefits according to market conditions and budget demands.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Distributed employee engagement surveys to identify areas of improvement.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Devised hiring and recruitment policies for 100-employee company.
- Coordinated technical training and personal development classes for staff members.
Operations and HR Manager
Target Rent A Car
12.2019 - 05.2022
- Supervised operations staff and kept 60 employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Administrative and HR Manager
Target Rent A Car
07.2016 - 05.2019
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Met department budgets by monitoring and reporting on office expenses.
- Streamlined and improved administrative operations by identifying automation opportunities.
- Organized and updated databases, records and other information resources.
- Created organized filing system to manage more 700 department files documents.
- Coordinated office events, seminars and meetings for staff and clients.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Created reports, presentations and other materials for executive staff.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Negotiated and executed contracts on behalf of department.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Completed bi-weekly payroll for 60 employees.
Education
Bachelor Of Business Administration - Human Resources Management
NUC University
Online DivisionSkills
- Employee Onboarding
- Corrective Action Planning
- Employee Relations
- Payroll, Compensation and Benefits Administration
- Policy Enforcement
- Legal Compliance
- Leadership Development
- Labor Relations
- Recordkeeping
- Personnel Recruitment
- Microsoft Office Proficiency
- Training Development and Mentoring
Certification
- CCRH (Certified Human Resources Consultant) March 2024.
- Enrolled for CPNL (Certificación en Pago de Nómina y Licencias), April 2024.
- Enrolled for SPHR (Senior Professional in Human Resources), August 2024.
Affiliations
- Society of Human Resource Management (SHRM AND SHRMPR)
Accomplishments
Development of a new Human Resources Department.
Through this process I was able to understand and established the following:
- HR Department structure and roles.
- HR Policies and Procedures.
- Recruiting and Selection.
- Training and Development.
- Compensation and Benefits.
- Employee Relations.
- Compliance and Legal Requirements.
- HR Technology.
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Human Resources Manager
Target Rent A Car
05.2022 - Current
Operations and HR Manager
Target Rent A Car
12.2019 - 05.2022
Administrative and HR Manager
Target Rent A Car
07.2016 - 05.2019
Bachelor Of Business Administration - Human Resources Management
NUC University
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteHybridImportant To Me
Company CultureWork-life balancePaid sick leave401k matchPaid time offHealthcare benefitsFlexible work hoursStock Options / Equity / Profit SharingPersonal development programsCareer advancementSimilar Profiles
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