Jalletsy Rivera
Florida
Summary
Jalletsy Rivera Ocasio Customer service representative PHONE: 830-822-4106 Email: jalletsyrivera@gmail.com hobbies reading gardening walking study Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities. Dedicated to Delicatessen service and production, I possess a strong background in assisting with customer orders, preparing food and party trays, and maintaining store cleanliness. I tirelessly complete demanding tasks in high-volume settings. Being service-oriented, punctual, and hardworking, I also excel in people skills..
Overview
16
16
years of professional experience
Work History
Customer service cashier, Deli production service
Heb Markets LLC
05.2016 - Current
- Trained in self-checkout operations while assisting customers with their purchases, managing cash transactions, and preparing deli meals for meal simple products.
- Complied with all health and safety regulations while performing job duties.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Adhered to health codes while preparing food items by wearing gloves and proper hair restraints.
- Prepared salads, sandwiches, wraps, and other hot foods according to customer orders.
- Ensured quality standards were met for all food items prepared in the deli area.
- Operated slicers, grinders, mixers, scales and other kitchen equipment in accordance with safety procedures.
- Answered phone calls from customers inquiring about product availability or pricing information.
- Utilized point-of-sale system to process payments from customers.
- Scaled, packaged, and tagged various meats, cheeses, salads, sandwiches for customers' requests.
Registered Dental Assistant
Tooth time family dentistry
06.2012 - 01.2016
- Assist Dentist on dental procedures, perform prophylaxis and x-rays on patients, assist on orthodontic treatment and extractions.
- Sterilized instruments and equipment in accordance with established protocols.
- Obtained informed consent forms from patients prior to performing any treatment procedure.
- Set up operatories with appropriate instruments for each procedure prior to patient arrival.
- Prepared trays of instruments for dental procedures.
- Educated patients on post-operative instructions regarding diet, medications and activities.
- Provided chairside assistance during periodontal surgeries as needed.
- Assisted in dental procedures, such as scaling and root planing.
Head cashier
Lowes Home improvements store
09.2008 - 06.2012
- Supervise cashier on their assigned duties, cash handling procedures
- Open and closing store duties, assist customers at service desk.
- Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
- Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
- Monitored register drawers to ensure adequate change was available throughout each shift.
Education
Took 60 credit courses for early childhood education and special education. -
Caribbean University College
03.2006
High school diploma in general studies, French and Spanish for 3 yrs. -
Reading Senior High school
06.1992
Bachelor of Arts - Psychology
Universidad Interamericana De Puerto Rico
San Juan, Puerto RicoSkills
- Fluent in English
- Fluent in Spanish
- Fast learner
- Excellent communication skills
- Strong work ethic
- Customer Service
- Guest Services
Hobbies and Interests
- Reading
- Gardening
- Walking
- Study
Accomplishments
Member of national Honor society Alpha Beta Kappa.
Languages
Spanish
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Customer service cashier, Deli production service
Heb Markets LLC
05.2016 - Current
Registered Dental Assistant
Tooth time family dentistry
06.2012 - 01.2016
Head cashier
Lowes Home improvements store
09.2008 - 06.2012
Took 60 credit courses for early childhood education and special education. -
Caribbean University College
High school diploma in general studies, French and Spanish for 3 yrs. -
Reading Senior High school
Bachelor of Arts - Psychology
Universidad Interamericana De Puerto Rico
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