Jancarlos Bermudez Lozada
Gurabo
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
7
7
years of professional experience
Work History
Janitor
Xpert LLC
08.2020 - Current
- Improved facility cleanliness by performing daily maintenance tasks such as sweeping, mopping, and vacuuming.
- Enhanced building safety through regular inspection and repair of lights, doors, windows, and locks.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
Customer Service Representative
Autoridad De Energia Electrica
07.2018 - 08.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Quality Assurance Manager
Aventus
03.2018 - 06.2018
- Enhanced product quality by implementing comprehensive QA processes and procedures.
- Reduced defects in products by conducting thorough inspections and identifying areas for improvement.
- Streamlined testing processes by introducing automated tools, increasing efficiency and reducing errors.
- Improved customer satisfaction ratings through meticulous attention to detail and consistent quality control measures.
Veterinary Assistant
Hospital Veterinario De Juncos
09.2016 - 12.2016
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Improved client relations through effective communication and education on pet health needs.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
Education
Grado Asosiado - Veterinarian Assisting
Edic
Caguas, Puerto Rico06.2017
High School Diploma -
Doctora Conchita Cuevas
Gurabo2015
Skills
- Customer Service-Focused
- Bilingual
- Customer Support
- Database Maintenance
Timeline
Janitor
Xpert LLC
08.2020 - Current
Customer Service Representative
Autoridad De Energia Electrica
07.2018 - 08.2020
Quality Assurance Manager
Aventus
03.2018 - 06.2018
Veterinary Assistant
Hospital Veterinario De Juncos
09.2016 - 12.2016
Grado Asosiado - Veterinarian Assisting
Edic
High School Diploma -
Doctora Conchita Cuevas
Similar Profiles
Aiden WightmanAiden Wightman
Roofer Assistant at Xpert RoofingRoofer Assistant at Xpert Roofing
Dane CostaDane Costa
Mortgage Broker at Xpert Home Lending DBA HI Velocity MortgageMortgage Broker at Xpert Home Lending DBA HI Velocity Mortgage
Amar SarkateAmar Sarkate
Digital Marketing Executive at Empire IT XpertDigital Marketing Executive at Empire IT Xpert