Janelyn Colon
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Professional Data Entry leader with strong organizational skills and teamwork acumen. Provides superior guidance and service to employees. Well-versed in process improvements, delegating and monitoring performance metrics.
Overview
10
10
years of professional experience
Work History
Freelancer
Owner & Manager
04.2019 - Current
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Optimized project efficiency by creating and implementing effective task management strategies.
- Strengthened client relationships with consistent communication and timely project updates.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
- Delivered exceptional customer service throughout the engagement process, leading to positive reviews and testimonials from satisfied clients.
- Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
- Boosted personal brand recognition through regular blog posts or articles showcasing my expertise in the field.
- Optimized websites and mobile applications to achieve maximum performance.
- Generated detailed reports to highlight product performance and usage metrics.
- Maintained database systems to track and analyze operational data.
Network Marketer
It Works! Global
09.2022 - 12.2023
- Increased network size by actively prospecting and engaging with potential clients through social media, phone calls, and online meetings.
- Developed a strong personal brand for increased credibility and trust with potential clients, utilizing online platforms and message communications.
- Generated leads by consistently attending networking events and fostering relationships with industry professionals.
- Reduced customer churn rates by providing exceptional customer service and promptly addressing client concerns or questions.
Volunteer Independent Educator & Global Leader
Magic Lifeschooling
08.2022 - Current
- Improved student comprehension by incorporating visual aids and real-life examples into lesson plans.
- Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
- Collaborated with colleagues to develop cross-curricular projects, enhancing student learning through interdisciplinary connections.
- Provided constructive feedback on assignments, empowering students to take ownership of their learning and academic growth.
Technology Facilitator
Department Of Education, SOLEEC Project
08.2017 - 05.2018
- Enhanced technology integration by developing and implementing innovative strategies for educators.
- Streamlined communication channels between teachers, students, and administration through the use of digital platforms.
- Increased teacher efficiency by providing training on various technological tools and software applications.
- Improved student engagement with interactive multimedia presentations and online resources.
Office Worker
Department Of Education, SEM Project
01.2015 - 07.2015
- Increased office efficiency by organizing and maintaining a well-structured filing system.
- Streamlined communication channels for better collaboration among team members.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to deadlines.
- Assisted in the preparation and distribution of reports, contributing to data-driven decision-making processes.
- Facilitated meeting arrangements, resulting in productive discussions and efficient use of time.
Elementary School Tutor
Department Of Education, SEM Project
06.2014 - 07.2015
- Enhanced student comprehension by utilizing engaging and interactive teaching methods.
- Increased student participation by creating a positive learning environment.
- Developed personalized lesson plans to accommodate diverse learning styles and needs.
- Assisted in improving overall school performance by collaborating with fellow teachers and administrators on best practices.
Education
MBA - Digital Marketing
NUC University
San Juan, Puerto Rico05.2023
BBA - Healthcare Management
NUC University
San Juan, Puerto Rico 05.2021
Skills
- Customer Service
- Group and individual instruction
- Interpersonal Communication
- Data Entry
- Appointment Scheduling
- Information Security
- Team Collaboration
- Analytical Skills
- Conflict Resolution
- Multitasking Abilities
- Written Communication
- Excellent Communication
- Time Management
- Problem-Solving
- Microsoft Office, Excel, Zoom, Google, Teams, Power Points, Canva, Social Media, Digital Tools and more
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Network Marketer
It Works! Global
09.2022 - 12.2023
Volunteer Independent Educator & Global Leader
Magic Lifeschooling
08.2022 - Current
Freelancer
Owner & Manager
04.2019 - Current
Technology Facilitator
Department Of Education, SOLEEC Project
08.2017 - 05.2018
Office Worker
Department Of Education, SEM Project
01.2015 - 07.2015
Elementary School Tutor
Department Of Education, SEM Project
06.2014 - 07.2015
MBA - Digital Marketing
NUC University
BBA - Healthcare Management
NUC University
Similar Profiles
Toni BrianToni Brian
Your Cleaning Lady Utah at Owner-ManagerYour Cleaning Lady Utah at Owner-Manager
Talal YeldaTalal Yelda
Sky Three Inc at Owner ManagerSky Three Inc at Owner Manager
Fabiola PeletteFabiola Pelette
M & F Wholesale Grocery at Owner/ManagerM & F Wholesale Grocery at Owner/Manager