Janet Gonzalez

• Coordinated patient schedules for efficient clinic operations and timely appointments.
• Managed patient intake processes, ensuring accurate information collection and documentation.
• Assisted medical staff with patient inquiries and resolved issues promptly and professionally.
• Educated patients on services offered and provided guidance on insurance processes.
• Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
• Ensured all paperwork related to patient care was completed accurately and timely.
• Pulled patient files and verified insurance before the patient's appointment.
• Processed referrals from primary care providers for specialist consultations or treatments.
• Provided support to patients regarding insurance coverage, payment plans, and other financial matters.
• Prepared patient charts prior to visits and updated records after each visit.
• Coordinated care for patients, oversaw admission processes and managed patient flows.
• Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
• Coordinated with insurance companies to confirm patient coverage and process claims.
• Completed patient registration by accurately collecting and entering essential information into the system. procedures for patients, expertly inputting information to meet provider, facility and legal requirements.

Provided customer service support as a representative, team leader, and claims adjuster.

• Resolved escalated customer issues, increasing satisfaction and fostering customer loyalty.
• Resolved customer complaints in an effective manner while maintaining a high level of customer service.
• Investigated insurance claims to assess liability and damages, ensuring compliance with company standards.
• Monitored team performance and provided actionable feedback to drive continuous improvement.
• Coordinated training sessions for new employees on company policies and procedures.
• Established clear expectations for employees, providing guidance and support.
• Participated in regular meetings with senior leadership to provide updates on team progress.

• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Handled cash, credit, and gift card transactions accurately.
• Processed customer transactions efficiently at the point of sale.
• Issued receipts, refunds, credits or change due to customers.
• Resolved customer inquiries and concerns with professionalism.
• Assisted customers in locating products throughout the store.
• Answered customer questions and provided store information.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Maintained cleanliness and organization of checkout area and aisles.
• Preserved appearance of store by arranging and replenishing displays and merchandise racks.