Janetza Morales Ruiz
Summary
Shoe Lead Merchandising Associate with positive disposition and 25+ years of experience. Closely monitors customer demand and shows initiative in identifying areas for growth and replacing inventory. Takes ownership and plans promotions centered around key holidays, promotions and brand initiatives.
Overview
27
27
years of professional experience
Work History
Merchandising Associate
Sam's Club
09.2014 - Current
- Provided positive shopping experience, employing conflict resolution skills when problems arose.
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information, and pricing.
Cashier
Sam's Club
10.2013 - 09.2014
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Audit Supervisor
Sam's Club
12.2012 - 10.2013
- Supervised and guided 8 employees during audits to safeguard accuracy.
- Trained new audit personnel to perform duties according to regulations and established procedures.
- Coordinated with auditors for preliminary and year-end auditing activities.
Membership Sales Associate
Sam's Club
06.2009 - 03.2011
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
PhotoLab Technician
Sam's Club
05.2007 - 06.2009
- Used inkjet printer, canvas and metal prints and mat boards to print and mount images.
- Assessed customer needs and examined order contents to identify processing requirements and timelines.
- Examined developed prints to determine defects such as broken lines, spots or blurs.
- Operated photo department cash register to scan items and process checks and credit card transactions.
Receiving Dock Associate
Sam's Club
06.2004 - 05.2007
- Unloaded pallets and deliveries and organized products in warehouse.
- Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Member Greeter
Sam's Club
09.2003 - 06.2004
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Answered customer questions and pointed individuals in right directions.
- Acted as first point of contact for visiting clients and customers.
Bakery and Food Wrapper
Sam's Club
12.2002 - 09.2003
- Placed items into bags, boxes or other containers.
- Inspected items for defects and damage.
- Assembled boxes, cartons and containers to package items.
- Cleaned and maintained production area and equipment.
Food Demonstrator
Sam's Club
09.1999 - 12.2002
- Observed strict health and hygiene procedures to maintain food safety.
- Utilized well-developed communication and persuasion skills by promoting special offers and encouraging purchases of demonstrated products.
- Prepared demonstration foods and placed on napkins or plates for attractive display.
- Pleasantly engaged all individuals, offered product samples and handed out coupons and food information.
Burrito Restaurant
New York Burritos
09.1999 - 03.2000
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Sandwich Artist
Subway
02.1998 - 05.1999
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
Sandwich Artist
Subway
10.1997 - 02.1998
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
Sandwich Artist
Subway
09.1996 - 07.1997
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
Education
High School Diploma -
Juan Ruiz Pedroza
RinconSkills
- Merchandising Strategies
- Cash Register Operations
- Customer Satisfaction
- Product Inventory Counts
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Merchandising Associate
Sam's Club
09.2014 - Current
Cashier
Sam's Club
10.2013 - 09.2014
Audit Supervisor
Sam's Club
12.2012 - 10.2013
Membership Sales Associate
Sam's Club
06.2009 - 03.2011
PhotoLab Technician
Sam's Club
05.2007 - 06.2009
Receiving Dock Associate
Sam's Club
06.2004 - 05.2007
Member Greeter
Sam's Club
09.2003 - 06.2004
Bakery and Food Wrapper
Sam's Club
12.2002 - 09.2003
Food Demonstrator
Sam's Club
09.1999 - 12.2002
Burrito Restaurant
New York Burritos
09.1999 - 03.2000
Sandwich Artist
Subway
02.1998 - 05.1999
Sandwich Artist
Subway
10.1997 - 02.1998
Sandwich Artist
Subway
09.1996 - 07.1997
High School Diploma -
Juan Ruiz Pedroza
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