JANICE RIVERA
SAN JUAN
Summary
With over 20 years of experience in the automobile industry, I will be a goal-oriented manager with distinguished experience and proven leadership abilities. Expert in increasing productivity and customer satisfaction, while driving revenue and sales. Hardworking team player who will contribute to the goals and continuing success of the organization.
Overview
20
20
years of professional experience
Work History
Sales Manager
Pita Auto Sales
Carolina
01.2024 - Current
- Operations management, sales, and marketing efforts to increase revenue and overall sales and financial health.
- Identified, hired, and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Increase in sales and profits month by month, comparable to previous years.
- Managed bringing the brand to a focal exhibition in the market due to my experience, image, and collaboration.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Identified needs of customers promptly and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Sales Manager
Manati Auto
Manati
05.2016 - 01.2024
- Develop and train the sales team to ensure corporate and individual goals.
- Inventory control.
- Consistently achieving goals and ahead of the competition.
- Contribute with other departments to ensure the success of the company.
- Proven ability to meet the requirements of the position.
- Acquire knowledge of the competition, as well as industry trends.
- Performing multiple functions in the company.
- Audit and comply with the financing policies and requirements of the auto loan industry.
Sales and Finance Manager
Benitez Auto GM
Caguas
10.2004 - 05.2016
- Assisted the General Sales Manager in his absence.
- Prepared financial documents such as budgets, forecasts and reports.
- Monitored cash flow to ensure sufficient liquidity.
- Created monthly performance metrics that tracked key performance indicators.
- Offering vehicle financing options to customers through explanation with a menu presentation.
- Worked different deals with financial institutions.
Education
Business Administration With Management, Bachelor
UNIVERSIDAD INTERAMERICANA CUPEY PR
San Juan 01-1997
Skills
- Client Relationship Management
- Lead Generation
- Strategic account development
- Sales Planning
- Vendor Management
- Excellent communication skills
- Exceptional multi-tasker
- Sales expertise
- Marketing strategy
- Analytical problem solver
- Sales team training
- Staff Management
- Relationship Building
- Strategic Planning
- Sales Reporting
- Sales Coaching
- Sales operations
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
Timeline
Sales Manager
Pita Auto Sales
01.2024 - Current
Sales Manager
Manati Auto
05.2016 - 01.2024
Sales and Finance Manager
Benitez Auto GM
10.2004 - 05.2016
Business Administration With Management, Bachelor
UNIVERSIDAD INTERAMERICANA CUPEY PR
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