JANICE RUIZ
Caguas
Summary
I am a motivated and adaptable professional seeking to contribute my skills and experiences to a dynamic organization. I am committed to achieving excellence and fostering growth through effective teamwork and innovative problem-solving. I am also dedicated to continuous learning and professional development. Organized Administrative Assistant with experience in managing high-priority tasks, administrative coordination, and office management. Strengths include strong communication skills, problem-solving ability, and knowledge of multiple software platforms. Demonstrated ability to create efficient systems, leading to improved overall productivity. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills, with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
CIOX HEALTH
05.2019 - 10.2024
- Organized files, developed spreadsheets, faxed reports, and scanned documents, maintaining the front desk and reception area in a neat and organized fashion.
- Handled incoming and outgoing customer calls, addressing their queries efficiently.
- Addressed customer dissatisfaction through effective de-escalation techniques.
- Informed clients and customers regarding updated products, services, and policies.
- Directed user support for website functionality and service utilization.
- Provided account information related to shipping and billing.
- Worked alongside call center personnel to enhance customer service.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
Retail Cashier
Ross Stores
02.2018 - 01.2019
- Performed opening and closing duties such as setting up registers, counting cash drawers.
- Delivered consistent and dedicated service through front-end customer engagement.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Learned roles of other departments to provide coverage and keep store operational.
- Stocked merchandise and completed sales floor recovery tasks to maintain readiness for new customers.
- Maintained sales floor by restocking shelves, updating pricing information and managing inventory.
- Greeted customers in a friendly and professional manner.
Pharmacy Technician
RIVERSIDE PHARMACY
12.2016 - 02.2018
- Provided telephone and in-person guidance to customers on pharmacy systems.
- Collaborated with member physicians to ensure medication safety and prevent adverse drug reactions.
- Updated patient profiles with lists of medications and insurance details.
- Labeled pharmaceutical products to ensure proper organization.
- Increased pharmacy department revenue through strategic merchandising.
- Examined insurance data to ensure prescription authorization and care.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Received payment from customers and processed credit card transactions when necessary.
Cashier/Customer Service/Stocker
Marshalls
02.2014 - 08.2015
- Delivered exceptional customer service, attending to needs.
- Refined skills in applying effective sales methods for maximum results.
- Ensuring that displays are neat, products are correctly priced, and inventory is accurate.
- Swiftly managed and alleviated customer concerns.
- Managed cash, credit, and alternative payments accurately during transactions.
- Monitored stock levels consistently.
- Enhanced overall sales performance by effectively upselling to clients.
- Balanced the cash register at the end of shifts consistently.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Scanned items and checked pricing on cash register for accuracy.
- Helped customers find specific products, answered questions, and offered product advice.
Nurse
THE GOOD SHEPHERD CONVENT
05.2013 - 02.2014
- Administering medications.
- Wound care.
- Understanding and caring for the emotional needs of residents.
- Managing multiple patients and tasks efficiently.
- Ensuring that all care plans and medical instructions are followed accurately.
- Quickly addressing any issues that arise with residents' health or care plans.
- Working well with other nurses, aides, and healthcare staff.
- Being able to handle unexpected situations or changes in residents' conditions.
- Assisting with daily activities, such as bathing, dressing, and eating.
- Keeping accurate records of residents' health and care
Nurse
Hogar Jesus de Santa Maria
03.2012 - 04.2013
- Assisting residents with physical therapy exercises and mobility training.
- Ensuring residents receive proper nutrition and hydration, and managing special dietary needs.
- Providing support for residents' mental and emotional well-being, including managing conditions like dementia and depression.
- Organizing and participating in activities that promote social interaction and mental stimulation.
- Participating in initiatives to improve the quality of care and services in the nursing home.
- Assessing and managing pain through medications and alternative therapies.
- Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
- Adhered to infection control procedures to facilitate safe, clean patient environment.
- Provided emotional support to patients and their families during difficult times.
Cashier/Customer Service
KFC Corporation
09.2011 - 01.2012
- Assisting in training new employees on procedures, menu items, and customer service standards
- Managing drive-thru orders quickly and accurately to maintain a fast service pace
- Ensuring that kitchen equipment is properly maintained and reporting any malfunctions to management
- Staying informed about menu items, including ingredients and preparation methods, to answer customer questions
- Setting up and managing promotional displays and informing customers about ongoing deals
- Effectively handling conflicts or difficult situations with customers or team members
- Taking on leadership roles during shifts, such as supervising team members and ensuring tasks are completed
Cashier/Customer Service
Wendy's Corporation
01.2011 - 06.2011
- Preparing food items according to the restaurant's standards, ensuring quality and consistency
- Ensuring that orders are correctly assembled and delivered to customers in a timely manner
- Maintaining a clean and sanitary work environment, including the kitchen, dining area, and restrooms
- Accurately processing transactions, handling cash, and balancing the cash register at the end of shifts
- Keeping track of supplies, restocking items as needed, and notifying management of any shortages
- Following health and safety guidelines to ensure the well-being of both employees and customers
- Working quickly and efficiently during busy periods to minimize wait times and keep the service flow steady
- Engaging with customers to enhance their dining experience, including upselling menu items and informing them about promotions
Education
BACHLOR'S DEGREE - Criminal Justice/Computer Forensic
Strayer University
FloridaRegistered Pharmacy Technician - Pharmacy Technician
Capital Community College
ConnecticutAssociate Degree in Nursing - Registered nurse
Instituto De Banca Y Comercio
Puerto RicoHigh School Diploma -
Antonio Dominquez Nieves
Puerto RicoSkills
- Bilingual
- Data entry
- Records administration
- Adaptability
- Overtime
- Account management
- Contract negotiation
- Communication Skills
- Technical skills
- Basic computer proficiency
- Time Management
- Problem-Solving Skills
- Teamwork
- Organizational skills
- Office equipment utilization
- Customer retention
- Customer satisfaction
- Pharmacy operations
- Multi-line telephone systems
Languages
English
First Language
Spanish
Proficient (C2)
C2
Timeline
Administrative Assistant
CIOX HEALTH
05.2019 - 10.2024
Retail Cashier
Ross Stores
02.2018 - 01.2019
Pharmacy Technician
RIVERSIDE PHARMACY
12.2016 - 02.2018
Cashier/Customer Service/Stocker
Marshalls
02.2014 - 08.2015
Nurse
THE GOOD SHEPHERD CONVENT
05.2013 - 02.2014
Nurse
Hogar Jesus de Santa Maria
03.2012 - 04.2013
Cashier/Customer Service
KFC Corporation
09.2011 - 01.2012
Cashier/Customer Service
Wendy's Corporation
01.2011 - 06.2011
BACHLOR'S DEGREE - Criminal Justice/Computer Forensic
Strayer University
Registered Pharmacy Technician - Pharmacy Technician
Capital Community College
Associate Degree in Nursing - Registered nurse
Instituto De Banca Y Comercio
High School Diploma -
Antonio Dominquez Nieves
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