Jan Luis Benitez Resume
Carolina PR
Summary
Support Agent with expertise in customer service and technical support, demonstrating strong communication and problem-solving skills. Achievements include significantly improving customer satisfaction rates by efficiently resolving queries and delivering in-depth product knowledge. Known for adaptability to new technology platforms, enhancing overall performance. Career goal focuses on leveraging these skills to drive exceptional customer experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Airport Support Agent
GMD, Inc.
Carolina
02.2023 - Current
- Executed numerous tasks at once while meeting rigid timelines.
- Collaborated on initiatives to optimize team performance.
- Delivered prompt responses to enhance client satisfaction.
- Engaged customers in conversations using interpersonal skills.
- Assessed client demands rapidly with precision.
- Facilitated proper handling of specialized equipment to support passengers with unique needs.
- Ensured safe transit of disabled individuals to designated locations.
- Supported boarding and disembarking processes for travelers with disabilities.
Driver
Uber Eats
SAN JUAN
04.2022 - Current
- Streamlined time management processes for efficient completion of multiple route stops.
- Leveraged GPS navigation systems to chart optimal delivery routes.
- Ensured consistent observance of organizational guidelines for safety and protection.
- Supplied details on local attractions and events upon customer queries.
- Welcomed customers upon arrival, ensuring a positive first impression.
- Maintained cleanliness and operational readiness of vehicle before each shift.
- Facilitated smooth boarding and disembarkation for disabled passengers.
- Ensured discretion while managing interactions with high-end clientele.
- Delivered outstanding support by addressing passenger inquiries promptly.
Personal Trainer
HCOA
10.2021 - 04.2022
- Performed evaluations to determine clients' physical health, strength levels, flexibility, and body composition.
- Explored innovative training methodologies to ensure alignment with industry standards.
- Guided exercise performance with emphasis on form, technique, and safety.
- Presented essential nutrition information to enhance results.
- Delivered positive reinforcement techniques to assist clients in reaching their potential.
- Guided exercise demonstrations incorporating both free weights and equipment.
- Supported creation of structured plans aligned with client ambitions.
- Ensured cleanliness by disinfecting tools following every use.
- Designed customized fitness regimens tailored to unique client objectives and requirements.
- Facilitated motivational programs to inspire proactive lifestyle changes.
Food Packer
Econo Supermarket
Carolina
03.2019 - 11.2020
- Provided prompt support to shoppers with item location queries.
- Kept workspaces tidy by effectively disposing of trash and maintaining floors.
- Handled information requests with accuracy and professionalism.
- Facilitated the transfer of bought items to customer vehicles.
- Educated new hires in essential checkout techniques and customer service principles.
- Streamlined group efforts to deliver high-quality results promptly.
- Organized store displays for optimal product visibility.
- Supported customers by bagging their groceries and assisting with carry-out.
Education
Associate - Personal Trainer
NUC
Carolina05-2022
Professional Certification - Graphic And Digital Design
Ana G. Mendez College
Carolina05-2019
Skills
- Client Interaction
- Information Security Frameworks
- Support services
- Empathy and patience
- Trustworthy Professional
- Proficient Client Interaction
- Gap Identification
- Strong Interpersonal Connections
- Interpersonal communication
- Customer Service-oriented
- Proficient in WordPerfect, Excel, and PowerPoint
- Organizational skills
- Dependable and responsible
- Quality assurance
- Excellent communication
- Multitasking
- Self-Directed
- Problem resolution
Certification
- Personal Training Associate Degree
- Graphic Designer Cerification
Languages
Spanish
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Airport Support Agent
GMD, Inc.
02.2023 - Current
Driver
Uber Eats
04.2022 - Current
Personal Trainer
HCOA
10.2021 - 04.2022
Food Packer
Econo Supermarket
03.2019 - 11.2020
Associate - Personal Trainer
NUC
Professional Certification - Graphic And Digital Design
Ana G. Mendez College
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