Janmary Menendez Rivera
Arecibo
Summary
Dedicated Customer Service collaborator providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Class 1 Operator
Abbott Vascular
Barceloneta, Puerto Rico
11.2023 - Current
- Directing manufacturing processes to boost mass production.
- Assist in the setup of production lines according to customer specifications.
- Monitored and adjusted machine operations as needed for quality assurance.
- Monitored and documented records for product output numbers, scrap rate analysis, and downtime reports.
- Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
Customer Service Representative
Coldstone Creamery
Barceloneta, Puerto Rico
05.2021 - 05.2023
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with product selection and ordering.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered customer inquiries.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Patient Care Coordinator
Vega Baja Pet Clinic
Vega Baja, Puerto Rico
08.2022 - 03.2023
- Assisted physicians in performing various procedures related to patient care needs.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Facilitated coordination between primary care physician and specialists to ensure continuity of care.
- Responded promptly to any emergency situations that arose within the facility.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Assessed patient's need for additional resources such as home health aides or durable medical equipment suppliers in order to provide appropriate level of care.
- Collaborated with multidisciplinary teams in order to provide comprehensive patient centered care.
- Provided emotional support and counseling to patients during difficult times.
Education
Associate of Science - Veterinarian Assisting
Ana G Mendez University
Barceloneta05-2021
High School Diploma -
High School - Jaime A Colón Del Rio
MorovisSkills
- Process Control
- Accurate record keeping
- Computer Skills
- Problem-solving capabilities
- Data Entry
- Clerical Support
- Positive and professional
- Professional telephone demeanor
- Customer consulting
- Critical Thinking
Languages
- Espanol
- Ingles (lntermedio)
References
ABBOTT VASCULAR, 1 (224) 440 - 0428, Jaime Velaza (Jefe de planta), doris.pagan@manpower.com / Agencia
Languages
Spanish
First Language
English
Intermediate (B1)
B1
References
References available upon request.
Timeline
Class 1 Operator
Abbott Vascular
11.2023 - Current
Patient Care Coordinator
Vega Baja Pet Clinic
08.2022 - 03.2023
Customer Service Representative
Coldstone Creamery
05.2021 - 05.2023
Associate of Science - Veterinarian Assisting
Ana G Mendez University
High School Diploma -
High School - Jaime A Colón Del Rio
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