Janmiguel Torres Cruz
Barceloneta
Summary
Dedicated professional with a unique blend of military discipline and technical expertise in engineering, seeking a retail position to leverage strong interpersonal skills and a commitment to customer satisfaction. With 9 years of experience in the military and a solid background in engineering, I possess excellent problem-solving abilities, attention to detail, and a proactive approach to challenging situations. Passionate about delivering exceptional service and fostering positive relationships with customers, I am eager to contribute to a dynamic retail environment while utilizing my skills in teamwork, leadership, and effective communication.
Overview
10
10
years of professional experience
Work History
Supply Logistics Specialist
United States ARMY
, United States
01.2015 - 03.2024
- - Establish and maintain stock records and other documents such as inventory, material control, accounting and supply reports.
- Developed and maintained supply chain processes in accordance with company standards.
- Monitored inventory levels to ensure availability of essential materials for production.
- Audited supplier performance to identify areas for improvement and cost savings opportunities.
Implementation lead
PlanITGroup
Belgium
01.2019 - 01.2021
- Protected project budget by tracking expenses and intervening to prevent overpayments or misuse.
- Streamlined operational efficiencies by creating employee schedules, managing payroll, controlling inventory, organizing appointments and executing project compliance procedures.
- Gathered and analyzed customer requirements to develop implementation plans.
- Managed the implementation of system changes, including testing and training users.
- Provided guidance to team members on technical issues related to implementations.
Sales Associate
Sams
Mayagüez
01.2016 - 01.2018
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
Sales Associate / Assistant
Flores y Manualidades Jessy
Juana Díaz
01.2014 - 01.2015
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered incoming telephone calls to provide store, products and services information.
- Engaged customers in friendly, professional dialogue to determine needs.
- Organized stockroom shelves according to size, color or style.
- Built relationships with customers to encourage repeat business.
- Greeted customers and provided exceptional customer service.
Education
Bachelor in Information Technology -
Westerns Governors University
Google IT Certification
Skills
- Proficient in Computer Knowledge (Microsoft Office: Word, Excel, PowerPoint, Internet Explorer, etc)
- Fast learner, able to be trained in new computer applications and technologies
- Able to work under pressure, team work oriented but able to work alone or under minimum supervision
- Capable of performing administrative duties
- Well organized, honest, creative, responsible and punctual
- Excellent communication skills
- Excellent math skills
- Retail experience
- Leadership experience
- Customer friendly
- Stock control
- Materials Management
- Purchase Orders
Languages
Spanish
First Language
English
Proficient (C2)
C2
Timeline
Implementation lead
PlanITGroup
01.2019 - 01.2021
Sales Associate
Sams
01.2016 - 01.2018
Supply Logistics Specialist
United States ARMY
01.2015 - 03.2024
Sales Associate / Assistant
Flores y Manualidades Jessy
01.2014 - 01.2015
Bachelor in Information Technology -
Westerns Governors University
Google IT Certification
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