Jannette L Morales Ortiz
Rio Grande
Summary
Dynamic and dedicated professional with a proven track record at Yoly Salon and Heeretea, excelling in customer service and team collaboration. Adept at managing inventory and cash register operations, I consistently enhance client experiences while ensuring quality assurance. My adaptability in fast-paced environments and attention to detail drive successful outcomes in every role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hair Salon Assistant
Yoly Salon
Fajardo, Puerto Rico
05.2024 - 08.2025
- Assisted stylists in daily salon operations and client services.
- Maintained cleanliness and organization of workstations and salon areas.
- Greeted clients warmly and scheduled appointments efficiently.
- Managed inventory by restocking products and supplies as needed.
- Supported team members during hair treatments and styling processes.
- Handled cash register operations and processed client payments accurately.
- Provided excellent customer service to enhance client experiences.
- Assisted in educating clients about hair care products and services offered.
- Cleaned and sanitized all salon tools and equipment.
- Maintained a clean work environment throughout the day.
- Stocked shelves with new products when needed.
- Provided assistance to other staff members during busy times.
- Followed safety protocols while performing tasks in the salon.
- Performed relaxing head and scalp massages for customers.
- Checked out customers at the end of their visit.
- Assisted stylists in shampooing, conditioning, cutting, coloring and styling hair.
- Performed basic receptionist duties such as answering phones and taking messages.
- Attended workshops related to hairstyling techniques and trends in order to stay updated on industry knowledge.
Store Manager
Heeretea
Fajardo, Puerto Rico
08.2024 - 04.2025
- Managed daily operations to ensure smooth store functionality.
- Assisted customers with inquiries and resolved service issues promptly.
- Monitored sales performance to identify trends and adjust strategies.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
Pizza Shop Assistant
Pizzas To Go Rio Grande
Rio Grande, Puerto Rico
05.2023 - 09.2023
- Prepared and assembled pizzas according to customer specifications.
- Operated kitchen equipment safely and efficiently during busy shifts.
- Assisted customers with orders, providing recommendations and answering questions.
- Maintained cleanliness of workstations and dining areas throughout the day.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
- Executed cash handling procedures, processing transactions accurately at the register.
- Trained new staff on pizza preparation techniques and customer service standards.
- Provided excellent customer service at all times.
- Managed phone calls from customers placing orders or inquiring about menu items.
- Maintained a clean and sanitary work environment in compliance with health regulations.
- Prepared pizzas according to customer specifications, including selecting appropriate toppings.
- Communicated any special instructions for orders to kitchen staff promptly and accurately.
- Performed light maintenance tasks such as sweeping floors, mopping spills.
- Assisted other team members in closing duties such as cleaning up stations, counting money.
- Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
Education
Cosmetology Technical Degree - Cosmetology
Modern Hairstyling Institute
Fajardo Puerto Rico04-2024
High School Diploma -
Casa De Los Niños Montessori
Fajardo Puerto Rico05-2023
Skills
- Team collaboration
- Efficient communication
- Excellent customer service
- Quality assurance
- Creative vision
- Professional demeanor
- Customer service
- Food safety compliance
- Order fulfillment
- Attention to detail
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
Certification
- Modern Hairstyling Institute Basic Cosmetology “Mayor in Color”
- Vargas Beauty Arts “Special SFX-Film and Tv Makeup Artistry Certificate”
Accomplishments
- Modern Hairstyling Institute “Hairstyle Exhibition Winner”.
References
References available upon request.
Timeline
Store Manager
Heeretea
08.2024 - 04.2025
Hair Salon Assistant
Yoly Salon
05.2024 - 08.2025
Pizza Shop Assistant
Pizzas To Go Rio Grande
05.2023 - 09.2023
Cosmetology Technical Degree - Cosmetology
Modern Hairstyling Institute
High School Diploma -
Casa De Los Niños Montessori
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