Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Jannise Vargas Salas

Moca

Summary

Empathetic professional known for high productivity, and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers. Recent graduate with excellent research, technical, and problem-solving skills. Detail oriented and able to learn new concepts quickly. Strong work ethic and effective communication skills. Eager to contribute to support organizational goals.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

MCS Healthcare
Aguadilla , Puerto Rico
01.2024 - Current
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer complaints promptly and efficiently.
  • Helping members resolve problems with their health plan, such as billing issues, claims denials, or other concerns.
  • Offering guidance and support to members navigating the health plan system.
  • Maintaining accurate records of interactions with members to ensure continuity of service.
  • Adhering to established operational processes and service guidelines.
  • Depending on the specific role, responsibilities might include claims processing, member enrollment, provider outreach and product or providers change.

Machine Operator

Edwards Lifescience
Añasco , Puerto Rico
01.2021 - 01.2024
  • Read blueprints and job orders to determine product specifications and tooling instructions.
  • Keep detailed reports of maintenance activities performed on machinery.
  • Replace worn tools, sharpen cutting tools, adjust machinery components.
  • Record production information such as quantities produced and materials used on daily logs.
  • Documented daily production data and submitted accurate time logs to keep management up-to-date.
  • Verified production orders prior to starting set-up.

Education

Bachelor of Arts - Psychology

Interamerican Univeristy
Aguadilla, PR
06-2025

High School Diploma -

Catalina Morales De Flores
Moca, PR
01-2020

Skills

  • Customer service
  • Conflict resolution
  • Verbal and written communication
  • Software, word, and outlook navigation
  • Typing proficiency
  • Multitasking and organization
  • Teamwork skills
  • Positive and professional
  • Analytical skills
  • Excellent communication
  • Paperwork processing

Languages

Spanish
First Language
English
Advanced (C1)
C1

References

References available upon request.

Timeline

Customer Service Representative

MCS Healthcare
01.2024 - Current

Machine Operator

Edwards Lifescience
01.2021 - 01.2024

Bachelor of Arts - Psychology

Interamerican Univeristy

High School Diploma -

Catalina Morales De Flores

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Jannise Vargas Salas