Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and self-growth mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
7
7
years of professional experience
Work History
Production Supervisor
MGI-SKY Caterers
07.2023 - Current
Awarded with "2023 Administrative Employee of the Year".
Consistently met or exceeded production targets while maintaining strict quality standards, resulting in increased customer satisfaction.
Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced discrepancies.
Managed around 30 "Union" staff's hiring, training and supervision.
Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
Demonstrated continuous improvement by identifying opportunities for process enhancements and recommending appropriate solutions for implementation.
Conducted root cause analysis on production issues for prompt resolution, minimizing negative impacts on output rates.
Final Checker (Assistant Supervisor)
MGI-SKY Caterers
03.2022 - 07.2023
Boosted client satisfaction with clear, professional presentations tailored to their specific needs and preferences.
Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Performed root cause analysis to implement corrective actions for discrepancies and collaborated with other departments to ensure accuracy of all measurements.
Actively participated in team meetings, contributing ideas for improving flight efficiency and customer satisfaction.
Group Leader
Panadería Y Repostería América
06.2020 - 02.2022
Led by example, demonstrating commitment to the company's mission and consistently delivering high-quality work.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Assisted with training and mentoring new staff members.
Delegated tasks strategically and monitored progress for timely completion.
Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
Administrative Assistant
Panadería Y Repostería América
01.2017 - 08.2019
Managed inventory control, petty cash control, and store opening and closing procedures.
Quickly and accurately counted drawers at start and end of each shift.
Managed final steps of closing process to mitigate risk and errors, achieving timely and efficient closings.
Increased efficiency in the office by implementing a digital filing system for easy retrieval of essential documents.
Assisted in training and mentoring new staff members.
Education
ISupervise - Business Management
Fidelis Talent Solutions
San Juan, Puerto Rico
12.2023
Architecture Design -
UPRRP
Rio Piedras, Puerto Rico
05.2021
Colegio Congregación Mita
San Juan, Puerto Rico
05.2017
Skills
Operation Management
Project development and management
Strategic thinker
MS Office
Problem-Solving / Decision-Making
Critical Thinking
Multitasking and Organization
Training and mentoring
Inventory Management & Control
Health and safety compliance
Shift Scheduling Management
Priority management
Special Projects Achievements
"Starbucks" Production Project Developer/Starter
"American Airlines" Monthly Consumption Digitalization, Management and "Excel" development
Multi Departmental Employee Scheduling
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Production Supervisor
MGI-SKY Caterers
07.2023 - Current
Final Checker (Assistant Supervisor)
MGI-SKY Caterers
03.2022 - 07.2023
Group Leader
Panadería Y Repostería América
06.2020 - 02.2022
Administrative Assistant
Panadería Y Repostería América
01.2017 - 08.2019
ISupervise - Business Management
Fidelis Talent Solutions
Architecture Design -
UPRRP
Colegio Congregación Mita
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