Jarrad Minggia
Clearwater
Summary
Seasoned customer service, sales, and management expert with over 20 years experience. Also, a licensed health and life insurance agent.
Experienced with client interaction and sales processes. Utilizes effective communication to resolve issues and facilitate smooth transactions. Track record of maintaining high customer satisfaction through problem-solving and adaptability.
Overview
20
20
years of professional experience
Work History
Inbound Sales Agent
Spectrum (Charter Communications)
08.2024 - Current
- Managed inbound customer inquiries, providing tailored solutions to enhance customer satisfaction.
- Utilized CRM systems to track interactions and ensure follow-up on sales opportunities.
- Trained new team members on product knowledge and effective communication strategies.
- Analyzed customer feedback to identify trends and recommend improvements in service delivery.
- Implemented best practices for lead qualification, increasing overall conversion rates.
- Developed scripts for call handling, resulting in more consistent messaging across the team.
- Led weekly training sessions focused on enhancing team performance and product understanding.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Increased upselling success by identifying customer needs and recommending suitable add-on products or services.
- Achieved high conversion rates by utilizing persuasive selling techniques during inbound calls.
- Processed customer order, quote, and return transactions and offered additional products and services.
- Recognized consistently as a top sales performer within the location as well as the whole company enterprise.
Customer Service and Sales
Airgas
11.2022 - 07.2024
- Worked in a call center and placed orders for medical gasses for businesses. Used the Salesforce system to place the orders. I always exceeded sales goals and received the largest commission check on my team every month.
- Led staff meetings to discuss customer service and sales goals, operational problems or procedural changes.
- Boosted sales revenue by upselling products and services based on customer needs.
- Recognized as a top performer within the organization due to consistent achievement of sales goals and exceptional customer service ratings.
Licensed Insurance Agent
USHealth Advisors
01.2018 - 10.2022
- Sold insurance plans to individuals and families. Made about 300 calls per day and worked commission only for this job. Always achieved weekly sales goals.
- Educated clients on insurance products and tailored coverage options to meet individual needs.
- Developed and maintained strong client relationships through regular follow-ups and personalized service.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Calculated quotes and educated potential clients on insurance options.
- Delivered outstanding first-contact resolution rates when assisting clients with inquiries about premiums or billing issues.
- Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
Branch Manager
Webuyanycar
01.2016 - 12.2018
- Operating my own branch in Bethlehem, Pennsylvania and we purchased cars from customers. I did the title transfer right there at the branch and corporate faxed a check once we purchased the vehicle that the customer was selling. I did very well at this job. The Vice President of the company transferred me to Palm Harbor, Florida in 2017 to run a branch there.
- Led branch operations to enhance customer service and streamline processes.
- Managed team performance through training, mentoring, and regular feedback sessions.
- Developed strategic plans to achieve sales targets and improve market presence.
- Maintained friendly and professional customer interactions.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Education
Diploma - Business Management
Reading Senior High School
Reading, Pennsylvania06-1998
Skills
- Typing 60 words per minute
- Inbound sales
- High-volume call centers
- Goal oriented
- Product knowledge
- Follow-up skills
- Upselling strategies
- Performance metrics
- Customer relationship building
- Data entry skills
- Email communication
- Objection handling
- Sales training
- Inbound call management
- Cold calling
- Social media
- Closing skills
- Sales
- High-energy sales tactics
- Positive attitude
- Direct selling
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Team leadership
- Inbound and outbound calls
- Goal driven
Timeline
Inbound Sales Agent
Spectrum (Charter Communications)
08.2024 - Current
Customer Service and Sales
Airgas
11.2022 - 07.2024
Licensed Insurance Agent
USHealth Advisors
01.2018 - 10.2022
Branch Manager
Webuyanycar
01.2016 - 12.2018
Diploma - Business Management
Reading Senior High School