Jasmin Ortiz
San Sebastian,Puerto Rico
Summary
Dedicated and reliable bilingual professional with experience in customer service and administrative tasks. Strong communication, problem-solving, and organizational skills with the ability to adapt in fast-paced environments. Committed to delivering quality work, supporting team goals, and maintaining a professional and positive attitude.
Overview
11
11
years of professional experience
Work History
Teachers' assistant
San Sebastian Bilingual School
San Sebastian, Puerto Rico
08.2021 - 02.2026
- Assisted teachers with lesson preparation and organization
- Communicated with parents regarding student progress
- Maintained records and supported administrative tasks
Customer Service Manager
Magic Cellular & Accessories
Aguada, Puerto Rico
06.2018 - 07.2021
- Supervised customer service team
- Handled inquiries and complaints
- Managed daily operations
Receptionist/Customer Service Assistant
Acevedo Distributors Inc.
Moca, Puerto Rico
05.2015 - 09.2018
- Answered and directed calls and emails
- Greeted clients and scheduled appointments
- Performed clerical duties and data entry
Education
Associate Degree - Physical Therapist Assistant
EDP University
San sebastian, PRSkills
- Customer Service
- Appointment Scheduling
- Front Desk Operations
- Bilingual: English & Spanish
- Phone & Email Communication
- Microsoft Office (Word, Excel)
- Data Entry & Filing
- Organization & Multitasking
Timeline
Teachers' assistant
San Sebastian Bilingual School
08.2021 - 02.2026
Customer Service Manager
Magic Cellular & Accessories
06.2018 - 07.2021
Receptionist/Customer Service Assistant
Acevedo Distributors Inc.
05.2015 - 09.2018
Associate Degree - Physical Therapist Assistant
EDP University