Jasmine Ramos Fernandez
San Sebastian
Summary
Dynamic bilingual professional with expertise in leading sales teams to consistently exceed targets. Skilled in process improvement and customer service excellence, ensuring operational efficiency and high satisfaction rates. Ready to contribute to supervisory or managerial roles that drive team success.
Overview
8
8
years of professional experience
Work History
Medical Records Specialist
MRC MEDICAL SERVICES
06.2025 - Current
- Review progress notes to extract, document, and validate clinical information.
- Ensure consistency among CHRA forms, medical documentation, and prior patient records to maintain comprehensive patient history.
- Manage high volumes of documentation to meet established deadlines without sacrificing quality.
- Ensure confidentiality of sensitive patient information by adhering to privacy protocols and compliance with HIPAA regulations.
- Complete CHRA forms for multiple medical providers, ensuring accuracy and compliance with regulations.
Sales Manager
TEAM BY THE MINUTE CALL CENTER(D&B Services)
03.2022 - 01.2025
- Developed and implemented performance goals, KPIs, and commission plans, driving consistent achievement of sales targets.
- Led team of 9 representatives to achieve sales targets for answering services to State Farm agents.
- Supervised and coached team members, enhancing service quality and increasing team efficiency.
- Collaborated with Customer Service department to streamline service delivery during sales process.
Billing Specialist/Customer Service
TEAM BY THE MINUTE CALL CENTER
08.2021 - 03.2022
- Resolved Stripe billing disputes to strengthen account reliability and safeguard revenue.
- Managed billing operations, resolved overage fees, failed payments, and card updates to ensure account accuracy and support high customer satisfaction.
- Streamlined overage tracking in Excel, updated records, and eliminated outstanding balances.
- Handled customer inquiries to improve service quality and guide clients to appropriate departments.
Sales and Customer Service Representative, Key Holder
CLARO CZ GROUP
10.2020 - 08.2021
- Exceeded sales targets by delivering attentive, personalized service that fostered customer loyalty.
- Advised clients on device and service selections, resulting in increased customer satisfaction and retention.
- Oversaw daily store operations, including opening/closing, inventory management, and transaction processing, to maintain operational efficiency.
Sales and Customer Service Associate
JCPENNEY
06.2018 - 05.2019
- Delivered exceptional customer service to store visitors, improving engagement with credit, JCP Rewards, and gift card programs.
- Processed 50+ daily transactions and assisted customers with online orders through 'FIND MORE' program, facilitating efficient order fulfillment.
- Recognized as a top performer (Credit All Star) and received a Certificate for exceptional service and sales referrals.
Education
BBA - Business & Management Development
Interamerican University of Arecibo
Arecibo,PR01-2019
Skills
- Attention to detail
- Workflow management
- CRM & SaaS Tools
- Microsoft Office Tools
- Sales and Customer Success
- Team Leadership
- Conflict resolution
- Bilingual
- Design tools
Timeline
Medical Records Specialist
MRC MEDICAL SERVICES
06.2025 - Current
Sales Manager
TEAM BY THE MINUTE CALL CENTER(D&B Services)
03.2022 - 01.2025
Billing Specialist/Customer Service
TEAM BY THE MINUTE CALL CENTER
08.2021 - 03.2022
Sales and Customer Service Representative, Key Holder
CLARO CZ GROUP
10.2020 - 08.2021
Sales and Customer Service Associate
JCPENNEY
06.2018 - 05.2019
BBA - Business & Management Development
Interamerican University of Arecibo