Javier Carazo
Trujillo Alto
Summary
Dynamic and results-oriented professional with a proven track record at Optum Specialty Pharmacy, adept in HIPAA Compliance and delivering exceptional customer service. Excelled in patient satisfaction, skillfully managing patient information and streamlining communication. Demonstrates critical thinking and organizational skills, ensuring efficiency and confidentiality in patient care.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator
Optum Specialty Pharmacy
San Juan
10.2022 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
Customer Service Representative
Seaborne Airlines/ Silver Airways
San Juan
02.2018 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Administrative Assistant
American Parking System
San Juan
03.2016 - 01.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
Masters - Social Media Marketing
University of Sagrado Corazon
Santurce Bachelors - Communications Systems Technology
University of Puerto Rico
Rio Piedras05.2020
Skills
- Critical Thinking Skills
- HIPAA Compliance
- Appointment Scheduling
- Organizational Skills
- Multitasking ability
- Verbal and written communication
- Medical Terminology
- Patient documentation
- Patient Records Management
- Proficient in Software
- Claims Processing
- Quality Assurance
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Patient Care Coordinator
Optum Specialty Pharmacy
10.2022 - Current
Customer Service Representative
Seaborne Airlines/ Silver Airways
02.2018 - 08.2022
Administrative Assistant
American Parking System
03.2016 - 01.2018
Masters - Social Media Marketing
University of Sagrado Corazon
Bachelors - Communications Systems Technology
University of Puerto Rico