Javier Cotto Delgado

Customer Service, Leadership, Management and Supervising Specialist, Consultant, Strategist. Fully bilingual both in written and spoken Spanish and English language, highly committed, goal oriented and adaptable professional with extensive marketing, researching, project management and development and social media marketing knowledge. Extensive knowledge of leadership, management and completely flexible. Extremely experienced in customer service and clientele relations. Knowledge in project management, task assignment and work load distribution. Team oriented and perfectly capable of working with no supervision. Excellent communication skills, with the ability to quickly develop rapport with customers and resolve complex service and employment environment issues. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product or information knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction. Proven ability to provide excellent customer service and resolve customer complaints in a timely manner. Possesses strong problem-solving skills and the ability to multitask in a fast-paced environment.

• Spanish, Native
• English, Bilingual