Javier Antonio Perez Rivera
Corozal
Summary
Dynamic Customer Service Manager with a proven track record at Faccio Pizza, excelling in problem-solving and fostering customer loyalty. Bilingual and customer-focused, I effectively reduced complaints by implementing proactive solutions while leading a collaborative team. Committed to enhancing guest experiences through exceptional service and operational excellence.
Overview
16
16
years of professional experience
Work History
Customer Service Manager
Faccio Pizza
04.2009 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Restaurant Waiter
Faccio Pizza
04.2009 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Cashier
Faccio Pizza
04.2009 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Arts - Theatre
University of The Sacred Heart
Santurce, Puerto Rico05-2015
Skills
Customer service
Problem solving
Bilingual
Customer focused
Timeline
Customer Service Manager
Faccio Pizza
04.2009 - Current
Restaurant Waiter
Faccio Pizza
04.2009 - Current
Cashier
Faccio Pizza
04.2009 - Current
Bachelor of Arts - Theatre
University of The Sacred Heart
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