Summary
Overview
Work History
Education
Skills
Timeline
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Javier Antonio Perez Rivera

Corozal

Summary

Dynamic Customer Service Manager with a proven track record at Faccio Pizza, excelling in problem-solving and fostering customer loyalty. Bilingual and customer-focused, I effectively reduced complaints by implementing proactive solutions while leading a collaborative team. Committed to enhancing guest experiences through exceptional service and operational excellence.

Overview

16
16
years of professional experience

Work History

Customer Service Manager

Faccio Pizza
Dorado, Puerto Rico
04.2009 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Restaurant Waiter

Faccio Pizza
Dorado, Puerto Rico
04.2009 - Current
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.

Cashier

Faccio Pizza
Dorado, Puerto Rico
04.2009 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Bachelor of Arts - Theatre

University of The Sacred Heart
Santurce, Puerto Rico
05-2015

Skills

    Customer service

    Problem solving

    Bilingual

    Customer focused

Timeline

Customer Service Manager

Faccio Pizza
04.2009 - Current

Restaurant Waiter

Faccio Pizza
04.2009 - Current

Cashier

Faccio Pizza
04.2009 - Current

Bachelor of Arts - Theatre

University of The Sacred Heart
Javier Antonio Perez Rivera