Jay Agosto
Guaynabo
Summary
Im a 19 year old, dedicated Full Service Associate passionate about customer service. Focused on solving routine and complex problems to maintain customer satisfaction.
Customer service professional committed to excellence and results. Proven track record in managing customer service operations and enhancing team performance. Recognized for fostering collaboration and adaptability in dynamic environments. Expertise in problem-solving and team motivation.
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
2026
2026
years of professional experience
Work History
Customer Service
- Provided the free merchandise an annotated names for the event.
- Provided excellent customer service while meeting challenging time goals.
- Improved team efficiency with thorough training on customer service protocols.
Academic Tutor
Gobierno de Puerto Rico
06.2023 - 07.2023
- Developed personalized learning plans to address individual student needs.
- Assisted students in mastering academic concepts through tailored tutoring sessions.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Helped with there individual sports, mainly basketball and soccer.
Sales Associate
Kokomo
08.2024 - 01.2026
- Assisted customers in product selection and inquiries to enhance shopping experience.
- Supported inventory management by restocking shelves and organizing backroom supplies.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained store organization and cleanliness to promote a welcoming environment.
- Collaborated with team members to achieve sales goals and improve customer service standards.
Education
University - Computer Science
UPRB
Bayamón, PR01.2026
High school diploma -
Colegio Lourdes
Hato Rey, PR05-2024
Skills
- Mutable languages
- Public Speaking
- Tutoring
- Customer service
- Presentation skills
- Management
- Customer service understanding
- Retail sales customer service
- Sports coaching
- Stock experience
- CPR
Languages
English - Fluent
Spanish - Fluent
French - Intermediate
Hobbies
- Gym
- Basketball
- Movies
Timeline
Sales Associate
Kokomo
08.2024 - 01.2026
Academic Tutor
Gobierno de Puerto Rico
06.2023 - 07.2023
Customer Service
University - Computer Science
UPRB
High school diploma -
Colegio Lourdes