Maintain high-volume doctor's office environments by efficiently coordinating files, appointments, and other patient needs. Proven skills in high volume environments and professionalism with experience in managing supplier requirements. Positive and optimistic with excellent interpersonal communication skills. Highly organized health plan representative with knowledge of health care processes and administrative requirements. Qualified to handle insurance documentation, update graphics, and manage business correspondence. The opportunity to learn more about English was sought to improve the support of large-scale populations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Precision Health Centers
Medical Assistance Generalist Nurse
09.2020 - Current
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Participated in fun group activities with patients to boost mood.
Conferred with multidisciplinary healthcare team to help effectively manage patient conditions.
Checked supply availability and laid out instruments for tympanometry, otoscope, otoacoustic emissions you speculate patient rooms.
Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Assisted with database management for patient, billing and appointment information.
Scheduled follow up for failed screens to support patients' needs.
Works directly with nursing staff, patients and parents to communicate relevance of hearing screening and early intervention to support positive outcomes.
Maintained and used hearing screening equipment.
Took ear impressions and molds, ordered instruments and fitted devices, making adjustments for comfort and optimal functionality.
Preventive tests administered and interpreted for children, youth and adults to determine hearing levels.
I performed assisted audiological evaluations such as the following tests Auditory Response Test of the
Brain Stem (ABR), Hearing Screenings and Complete Audiological Evaluation.
Used medical computer-based patient record system to input daily statistics and place orders.
Collaborated with Primary Care Physicians, Audiologists, ENTs, Vertigo and Imbalance Specialists, Physiatrists, Physical and Speech Therapists, Pathologists, Chiropractors, Nutritionists, and Neurologists to initiate mutually beneficial referral programs.
Conducted presentations regarding various hearing and balance topics to increase community awareness and education on importance of hearing conservation and health.
Provided follow-up care, programming and monitoring for patients with cochlear implants to guarantee proper functionality.
Maintained energy and enthusiasm in fast-paced environment.
Collaborated with team members to achieve target results.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Increased customer satisfaction by resolving issues.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
Education
Master of Science - Clinical Nurse Leader
NUC University
Caguas, Puerto Rico
12-2024
Bachelor of Science - Health Sciences
Ana G. Mendez
Gurabo, Puerto Rico
05.2020
Skills
Case Report Development
Contracting policies and regulations
Data imports
Nursing staff supervision
Nursing staff leadership
Nursing staff management
Technical assistant
Nursing strategy improvement
Nursing team development
Training and Development
Critical Thinking
Decision-Making
Certification
Certified of Phlebotomy, Safety for Life PR, USA - 2023
Certified of Infusion Therapy, Safety for Life PR, USA - 2023
Certified Audiologist's Assistant in Diagnostic Testing, Nova Southeastern University - 2023
Timeline
Precision Health Centers
Medical Assistance Generalist Nurse
09.2020 - Current
Certified of Phlebotomy, Safety for Life PR, USA - 2023
Certified of Infusion Therapy, Safety for Life PR, USA - 2023
Certified Audiologist's Assistant in Diagnostic Testing, Nova Southeastern University - 2023
Master of Science - Clinical Nurse Leader
NUC University
Bachelor of Science - Health Sciences
Ana G. Mendez
Similar Profiles
Candice QueerCandice Queer
Case Manager at Pennsylvania Nurse Peer Assistance ProgramCase Manager at Pennsylvania Nurse Peer Assistance Program
Covid Response Nurse at Aspen Medical - Uniteam Medical Assistance, Abu DhabiCovid Response Nurse at Aspen Medical - Uniteam Medical Assistance, Abu Dhabi