JAZIEL OMAR RIVERA TORRES
Puerto Rico Tourism Department
Toa Alta
4
years of professional experience
Bilingual Industrial Engineering student with hands-on experience in telecommunications testing, technical support, and customer service. Experienced in collaborating with engineering and multidisciplinary teams to support operational efficiency. Strong problem-solving, communication, and teamwork skills, with an interest in project management and process improvement.
Work History
Liberty Mobile Network Testing Support
2 Years 3 Months- Performed device and service testing to support network implementation, engineering, and development during Liberty Mobile network integration.
- Collaborated with multiple departments to ensure testing accuracy and operational efficiency.
- Participated in daily conference calls with engineering implementation teams to discuss testing progress and findings.
Fiber Optic Installation Support
1 Month- Operated heavy machinery to support the installation and transfer of fiber optic cable onto reels.
- Collaborated with field teams while following operational and safety procedures.
Tourist Guide & Orientation
6 Months- Guided and assisted tourists arriving at Muelle 3, providing information and on-site support.
- Provided bilingual customer service and communicated with visitors in English and spanish.
Education
Bachelor’s Degree - Industrial Engineering
Third-Year Student
High School Diploma
- GPA 3.80
Skills
Bilingual : English & Spanish
Problem solving & analytical thinking
Technical testing & troubleshooting
Data collection
Cross functional team collaboration
Customer Service & communication
Microsoft Office
Python
AutoCAD
Git/Github
Academic & Technical Projects
Algorithmic Problem Solving (Python) -UPRM |08/2025 - 12/2025
- Developed Python projects including Pong, and order simulator, Wordle, and Balatro.
- Applied programming concepts including functions, loops, data structures, recursion and debugging.
- Used Pygame, Flask & Github for development and collaboration.
Engineering Graphics-Adjustable laptop stand (AutoCAD) - UPRM |01/2026- 05/2026
- Designed an adjustable laptop stand using AutoCAD to improve posture and workstation ergonomics.
- Created technical drawings and dimensioned models focused on functionality and user comfort.
Organizations & Involvement
Institute of Industrial and Systems Engineers(IISE) - UPRM |Member| 2026-Present
Timeline
Tourist Guide & Orientation
Puerto Rico Tourism Department
11.2025 - 05.2026Read More
Fiber Optic Installation Support
Bcon Technologies
12.2024 - 01.2025Read More
Liberty Mobile Network Testing Support
Bcon Technologies
05.2022 - 08.2024Read More
University of Puerto Rico – Mayagüez Campus
Bachelor’s Degree from Industrial Engineering
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American School
High School Diploma
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