Jean Cruz Gonzalez
Carolina
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Flexible hard worker ready to learn and contribute to team success.
Overview
8
8
years of professional experience
Work History
Case Manager
Fox Chase Wellness Center
04.2024 - 12.2024
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
Service Verification / Auditor
Modivcare
05.2023 - 04.2024
- Identified discrepancies in financial documents, investigated causes, and proposed solutions.
- Maintained open communication with external auditors regarding coordination of audits.
- Ensured timely completion of all assigned tasks within set deadlines.
- Audited payroll department to verify impartiality on employee compensation and benefits.
Care Management Coordinator
Caregivers America / Modivcare
12.2022 - 04.2024
- Directed daily operations at facility caring for more than 250 individuals.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Communicated with patients with compassion while keeping medical information private.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Medical Receptionist
San Juan Children's Hospital
07.2016 - 12.2022
- Entered insurance, demographics and health history into patient database.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Call Center Agent
First Bank
10.2019 - 11.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
Education
High School Diploma -
Colegio Presbiteriano De Puerto Nuevo
Skills
- Customer communications
- Resolving issues
- Data entry
- Organization
- Communication
- Time management
- Team management
- Work ethic
- Customer Service
- Technologically Savvy
- Helpdesk services
Languages
Spanish
Native language
English
Proficient
C2
Spanish
Proficient
C2
Military
- Puerto Rico National Guard
- Service September 2017 - September 2023
- Rank: Specialist
- Military Occupation Specialties (MOS): Water Treatment Specialist (92W)
- 2 years active duty
Timeline
Case Manager
Fox Chase Wellness Center
04.2024 - 12.2024
Service Verification / Auditor
Modivcare
05.2023 - 04.2024
Care Management Coordinator
Caregivers America / Modivcare
12.2022 - 04.2024
Call Center Agent
First Bank
10.2019 - 11.2021
Medical Receptionist
San Juan Children's Hospital
07.2016 - 12.2022
High School Diploma -
Colegio Presbiteriano De Puerto Nuevo
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