Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jean Ortiz

Catano

Summary

Operations Analyst with expertise in banking operations, focusing on manual ACH and wire transfer processing, user management, and loan servicing. Demonstrated success in managing high-volume tasks with precision, including disbursement processing and vendor invoice management. Proficient in core banking systems and cash management platforms, ensuring accurate daily reconciliations. Strong communicator with a track record of supporting clients and teams while adhering to regulatory standards and maintaining audit readiness.

Overview

3
3
years of professional experience

Work History

Operations Processing Analyst

Nave Bank
09.2023 - 03.2025
  • Processed manual wire and ACH transfers, ensuring compliance and proper approvals for each transaction.
  • Investigated and resolved discrepancies in wire or ACH transactions, coordinating with internal teams as needed.
  • Maintained comprehensive records of transactions, documenting issues, resolutions, and adjustments accurately.
  • Created and managed user profiles in cash management platforms, ensuring appropriate access levels.
  • Provided support to users by troubleshooting access issues and offering platform training as needed.
  • Reviewed corporate documentation for compliance with regulatory standards, including KYC and CDD requirements.
  • Performed end-of-day validations of financial data, executing necessary adjustments to rectify errors.
  • Communicated proactively with clients to confirm transaction details and resolve inquiries, enhancing service delivery.

Customer Service Representative

IRS
11.2021 - 05.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Provided language translation services for customer service inquiries.

Education

Bachelor of Science - Computer Science

Universidad Politecnica
San Juan, Puerto Rico
05-2028

High School Diploma -

Francisco Oller
Catano, Puerto Rico
05-2015

Skills

  • Electronic payments and reconciliation
  • Active listening
  • Microsoft 365 proficiency
  • Data entry and management
  • Team collaboration
  • Reporting skills
  • Quality processes
  • Banking procedures

Timeline

Operations Processing Analyst

Nave Bank
09.2023 - 03.2025

Customer Service Representative

IRS
11.2021 - 05.2023

Bachelor of Science - Computer Science

Universidad Politecnica

High School Diploma -

Francisco Oller

Similar Profiles

CREATE PROFILE
Jean Ortiz