Jean Ortiz Rivera
Catano
Summary
Diligent Quality Assurance Analyst skilled in identifying and resolving software defects to ensure optimal product performance. Contributed to successful launch of several high-profile projects by ensuring bug-free releases. Demonstrated strong analytical and problem-solving abilities in cross-functional team environments.
Overview
2
2
years of professional experience
Work History
Nave Bank
Quality Assurance Analyst
09.2024 - Current
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Tracked test reports and failures determined by root cause data trends.
- Collaborated with development teams to identify, reproduce, and resolve software issues promptly.
- Participated in agile development practices to accelerate product iterations and improve overall quality assurance measures.
- Identified critical bugs and worked closely with developers to ensure timely resolution, resulting in a more stable product.
- Managed defect tracking systems, ensuring accurate documentation of issues for efficient resolution.
Nave Bank
Customer Service Represenative
09.2023 - 09.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Ensured data integrity and confidentiality during transactions; diligently following established protocols and security measures.
- Contributed to the development of departmental training materials and resources, ensuring comprehensive education for all employees on wire transfer processes and systems.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
Evertec
Procesor
08.2022 - 01.2023
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Collaborated with team members for enhanced process efficiency and productivity.
- Ensured accuracy in data entry, resulting in fewer discrepancies and quicker resolution of issues.
- Verified cash settlements accuracy and transferred funds to appropriate vaults.
- Managed high volumes of daily transactions, ensuring timely completion and minimizing delays for customers.
Education
Bachelor of Arts - Accounting
Universidad Ana G Mendez
Cupey San Juan PR05-2027
High School Diploma -
Francisco Oller
Catano 05-2015
Skills
- Payment systems
- Banking regulations
- Quality processes
- Collaboration and communication
- Microsoft Excel
- Problem-solving abilities
- Multitasking
- Customer Service
- Critical Thinking
- JIRA
- Load testing
- Defect tracking
- Software Development Tools: JIRA, Confluence
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Nave Bank
Quality Assurance Analyst
09.2024 - Current
Nave Bank
Customer Service Represenative
09.2023 - 09.2024
Evertec
Procesor
08.2022 - 01.2023
Bachelor of Arts - Accounting
Universidad Ana G Mendez
High School Diploma -
Francisco Oller
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