Jean Pierre Manzano Avellanet
San Juan
Summary
Dynamic Operations Supervisor with a proven track record at AKUA - Events Design Group, driving team productivity and achieving sales goals through strategic planning and effective resource allocation. Expert in vendor negotiation and staff development, consistently enhancing operational efficiency and delivering exceptional customer service.
Overview
10
10
years of professional experience
Work History
Operations Supervisor
AKUA - Events Design Group
San Juan, Puerto Rico
01.2024 - Current
- Developed and implemented strategic plans with Sales Manager to achieve organizational sales goals, verseeing a team of 20+ employees
- Trained, mentored and motivated employees to maximize team productivity.
- Verify orders, and coordinate inventory to maintain optimal stock levels and excellent conditions for sale by specified dates.
- Deliver direct support to sales team, enabling successful business closures.
- Establish and oversee work itineraries, ensuring efficient payroll expense management in support of Sales Manager.
- Ensure all employees comply with standards, manuals, safety rules, occupational health guidelines, and that excellent customer service is provided.
- Coordinated logistics and resource allocation to meet project deadlines and budget constraint
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Identified areas of improvement and developed strategies to increase efficiency.
- Implemented new operational procedures, resultingin an increase in process efficiency.
- Coordinated with vendors regarding product availability, pricing, delivery schedules.
- Negotiated contracts with vendors and suppliers, ensuring cost-effective procurement of resources.
- Provided support to other departments as needed to meet organizational goals.
General Operations Supervisor
The Lounge - Events Furniture Rental
12.2021 - 01.2024
- Managed the warehouse operations inventory, update product catalogs and storing of all Event Equipment and company property.
- Coordinated collection of merchandise, transportation routes, and purchases. Organized merchandise and arrange necessary repairs before upcoming events.
- Supervised set-up and breakdown of event spaces, including chairs, tables, and other equipment in accordance with the client.
- Presented the team with new inventory including costs, recommendations of use, and product information.
- Supervised both the warehouse staff and purchasing team.
- Monitored merchandise sales to ensure they are performing well, are satisfactory to the customer, and beneficial to the company.
- Designed outstanding showroom experiences for the clients.
Health Insurance Telesales Agent
Optum PR
08.2021 - 11.2021
- Analyzed and solved customer queries, requirements and concerns.
- Contacted potential or existing customers to inform them about the insurance.
- Evaluated and set sales strategies to establish priorities and achieve global goals.
VIP Sales Executive
Roma Limited
11.2019 - 02.2020
- Created new sales strategies to gain more customers and meet company objectives.
- Contacted and offered styling and new merchandise to top tier customers for more exclusivity.
- Distributed product samples and collateral material that detailed products.
- Ordered and purchased supplies. Delivered merchandise and collected payments.
Manager
Roma Limited
11.2018 - 11.2019
- Surpassed monthly sales objectives by 12% and 13.60% in the first quarter.
- Organized all store operations and allocated responsibilities to personnel.
- Supervised and guided staff towards maximum performance.
- Prepared and controlled the store's budget aiming for minimum expenditure and efficiency.
- Administered cash registers and employee payrolls.
Assistant Manager
Roma Limited
05.2018 - 11.2018
- Supported the Manager in organizing, planning and implementing sales strategies.
- Responsible for supervising and training new employees and organizing their schedules.
- Created appealing and eye-catching visual displays that lead the customer through the entire store.
- Engaged with customers, offering assistance and responding to queries about products and purchases.
- Monitored track of inventory, merchandising, and restocking.
Brand Ambassador - Sales Associate
Banana Republic, Gap Inc.
10.2015 - 05.2018
- Demonstrated and explained merchandise, selecting and suggesting options suitable for the customer's needs.
- Promoted loyalty by educating customers about our loyalty programs.
- Supported sales floor, fitting room, check out, restocking processes, and product displays.
- Provided excellent customer service. Handled customer interactions and potential issues/concerns professionally.
Education
Masters - Business Administration
National University College
Bayamon, PR06.2022
Bachelor of Arts - General Psychology
University of Puerto Rico
Cayey, PR06.2018
Skills
- Salesforce and Peachtree accounting
- Logistics coordination
- Vendor negotiation
- Sales support
- Team leadership
- Customer service
- Time management
- Strategic planning
- Resource allocation
- Project planning
- Production
- Staff supervision
- Staff development
- Microsoft Office Suite
- Project management and strategic planning
- Leadership and administration
- Customer service excellence
- Sales and merchandising experience
Skills And Achievements
Salesforce, Peachtree Accounting Software, MS Office, MS Excel, Windows XP, Project Management, Strategic Planning, Spanish, native, English, fluent, Management & administration, Customer service, Leadership, Merchandising, Sales experience
Timeline
Operations Supervisor
AKUA - Events Design Group
01.2024 - Current
General Operations Supervisor
The Lounge - Events Furniture Rental
12.2021 - 01.2024
Health Insurance Telesales Agent
Optum PR
08.2021 - 11.2021
VIP Sales Executive
Roma Limited
11.2019 - 02.2020
Manager
Roma Limited
11.2018 - 11.2019
Assistant Manager
Roma Limited
05.2018 - 11.2018
Brand Ambassador - Sales Associate
Banana Republic, Gap Inc.
10.2015 - 05.2018
Masters - Business Administration
National University College
Bachelor of Arts - General Psychology
University of Puerto Rico
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