Jeanette Marrero Martínez
Carlos Delgado Sport & STEAM School
Anasco
18
years of professional experience
Compassionate Educator and Customer Service Representative skilled in leadership and guidance. Expertise in active listening, time management, and conflict resolution, fostering strong relationships with students, parents, colleagues, and customers. Committed to enhancing customer satisfaction and promoting collaboration in dynamic environments.
Work History
Special Education Teacher
11 Months- Developed individualized education plans tailored to student needs and learning styles.
- Implemented adaptive teaching strategies to enhance student engagement and participation.
- Collaborated with multidisciplinary teams to assess student progress and adjust interventions.
- Provided mentorship and training for new staff on special education methodologies and best practices.
- Conducted regular assessments to monitor academic performance and behavioral development of students.
- Facilitated communication between parents, teachers, and support staff to ensure cohesive educational experiences.
- Analyzed data from student assessments to inform instructional decisions and improve outcomes for diverse learners.
- Evaluated student progress regularly using various assessment methods, ensuring accurate measurement of skill development and areas requiring additional support.
Special Education
2 Months- Develop and implement individualized education programs (“PEI”) for students with special needs.
- Monitor students’ progress and update IEPs regularly
- Administer and interpret educational assessments and tests
- Prepared and maintained precise records and reports on student activities and progress to inform IEP updates
- Create a supportive and safe classroom environment tailored to students' needs
- Developed social skills and behaviour management programs to enhance student interactions and classroom conduct
- Guided and supported teaching assistants in instructional methods and behaviour management strategies
- Stay informed on the latest best practices, laws, and policies regarding special education
- Participate in professional development opportunities and conferences to continually improve professional knowledge
Interpreter
1 Year 10 Months- Obtained USCIS OPI security clearance to ensure compliance with federal regulations.
- Interpreted for Spanish and English speakers during interviews, facilitating clear communication.
- Translated documents to ensure accurate representation of content.
- Provided accurate and complete interpretation during interviews.
Customer Experience Advisor
3 Years 7 Months- Ensure that customer requests are fulfilled, and questions are answered in an accurate, knowledgeable, and efficient manner.
- Answers incoming calls from queue in a professional and courteous manner
- Assists customers via customer chat channel.
- Assists customers via email.
- Facilitated timely transfers of callers to ensure efficient communication.
- Notified supervisors of urgent customer issues requiring escalation..
- Takes a proactive approach to enhance company knowledge when not on a call, including but not exclusive to submitting topics for department knowledge base, studying coverage and procedural documents.
- Fostered team environment by maintaining positive relationships with peers and customers, enhancing collaborative efforts.
- Met or exceeded performance standards outlined in Customer Service Department career path to contribute to overall team success.
Teacher
9 Months- Provided virtual instruction to engage students and enhance their understanding.
- Managed small and large classes, ensuring engagement and effective learning.
- Responsible for staying in contact with the students and maintaining a high passing rate.
- Compiled resource links for students to enhance their learning experience.
- Maintained regular communication with students to promote a high passing rate.
- Fostered a learning atmosphere that supported student success and achievement.
Customer Representative
1 Month- Performed job duties from home environment
- Answering phone calls professionally and responding to customer inquiries.
- Retrieved required information using available resources to assist customers effectively.
- Processed forms and orders accurately to facilitate timely service delivery.
Teacher
4 Years 9 Months- Create engaging lesson plans to enhance student learning.
- Instructed students from first to eleventh grade.
- Foster an inclusive and supportive classroom atmosphere.
- Presented grades, attended parent-teacher meetings, and promoted student participation in classroom activities.
- Assist students with their (A.C. E.) paces, provide tutoring.
English Reader
3 Months- Online grading in Puerto Rico State test (META) for public schools with academics' setbacks
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Teacher
3 Years 9 Months- Kinder through sixth grade teacher.
- Design common core standards plans, according to state requirements.
- Use different assessments to make the learning process more interesting.
- Created inclusive atmosphere that fostered respect and collaboration among students.
- Create an atmosphere in which values are included.
- Communicated student performance through grade presentation.
- Fostered an engaging environment to enhance student participation.
- Utilized technology to support and enrich classroom instruction.
Regional Coordinator
9 Months- Coordinated tutoring programs in public schools to support students with academic setbacks.
- Oversaw teachers and students in schools operating extended hours.
- Coordinator of tutoring in public schools with academic setbacks.
- Managed snack coordination to ensure students had healthy options during breaks.
Teacher
1 Year 9 Months- Pre-Kinder through first grade supervisor.
- Integrates Music and different assessments in the educational process.
- Assisted students with A.C.E. PACES to facilitate individualized learning paths.
- Integrated music and various assessments to enhance student engagement in the educational process.
- Shared student performance assessments to track academic progress.
Tutor
1 Year 9 Months- Tutored college students in Spanish, enhancing their language comprehension and communication skills.
- Organized educational activities that boosted students' literacy and fluency through interactive learning.
- Organized fun, educational activities which allowed students to boost literacy and fluency skills through interactive learning.
- Recorded student progress and tutoring session details.
- Provided test preparation support for standardized and college entrance examinations, helping students achieve their academic goals.
Education
Certification - Special Education
Bachelor of Arts - Arts Education
Early Education Teacher: Elementary Primary Grades K-3
Associate of Arts - Hospitality and Tourism Technician
Skills
Bilingual communication
Behavior intervention
Bilingual communication
English/Spanish fluency
Parent communications
Active Listening
Differentiated instruction
Individualized instruction
Educational technology
Social skills development
Multitasking
Software integration
Timeline
Special Education Teacher
Carlos Delgado Sport & STEAM School
08.2025 - CurrentRead More
Special Education
Puerto Rico Department of Education
04.2025 - 06.2025Read More
Interpreter
Accent Languages
06.2023 - 04.2025Read More
Customer Experience Advisor
LUMA Energy
09.2021 - 04.2025Read More
Teacher
Carib Christian School
08.2020 - 05.2021Read More
Customer Representative
Insight Communications
05.2020 - 06.2020Read More
English Reader
Pearson
04.2016 - 07.2016Read More
Teacher
New Beginning Christian Academy
08.2015 - 05.2020Read More
Teacher
North Adventist Academy
08.2011 - 05.2015Read More
Regional Coordinator
Yarubo Community Housing Development, Corp
08.2010 - 05.2011Read More
Teacher
SVS Christian Academy
08.2009 - 05.2011Read More
Tutor
Metropolitan University
08.2008 - 05.2010Read More
Metropolitan University
Bachelor of Arts from Arts Education
Read More
Universidad Adventista de las Antillas
Certification from Special Education
Read More
Universal Career Counseling Center
Associate of Arts from Hospitality and Tourism Technician
Read More
PROFESSIONAL DEVELOPMENT SEMINARS
- Indicators of emotional problems in children and adolescents, and how to handle them. (Dra. Yazmin Rios)
- Techniques to communicate effectively with parents. (Glenda Raquel Perez)
- To improve students academically encourage them to write from early levels. (Aida Mora)
- FEMA