Jean Luis Hernández Molina
San Juan
Summary
Customer-oriented store manager offering several years of experience in F&B operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
4
4
years of professional experience
Work History
Store Manager
Little Caesar Puerto Rico Inc
San Juan
07.2023 - Current
- Monitored inventory levels and placed orders to restock shelves.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Ensured compliance with safety regulations and company policies.
- Identified opportunities for cost savings through waste reduction initiatives.
- Maintained accurate records of employee performance reviews.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Recruited, trained and supervised new employees.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Crew Leader
Little Ceasar Puerto Rico Inc
Sab Juan
11.2021 - 07.2023
- Ensured compliance with safety regulations and company policies.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Resolved conflicts between team members in an effective manner.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
Crew Member
Little Caesar Puerto Rico Inc
San Juan
05.2021 - 10.2021
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Informed customers about daily specials in an engaging manner.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Assisted management team with inventory counts of food products and beverage supplies.
- Maintained an organized work area to ensure efficient operations.
- Checked expiration dates on all products before serving them to customers.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Served food quickly for positive guest experiences.
Education
BBA - Management
Universidad Ana G. Méndez Recinto De Carolina
Carolina05-2026
Skills
- Sales expertise
- Personnel development
- Problem-solving
- Recruitment and hiring
- Policies and procedures
- Customer service management
- Store operations
- Culture development
- Sales professional
- Customer feedback analysis
- MS office proficient
- Supply ordering
- Performance reviews
- Team building and leadership
- Team motivation
- Training and mentoring
Languages
Spanish
First Language
English
Upper Intermediate
B2
Timeline
Store Manager
Little Caesar Puerto Rico Inc
07.2023 - Current
Crew Leader
Little Ceasar Puerto Rico Inc
11.2021 - 07.2023
Crew Member
Little Caesar Puerto Rico Inc
05.2021 - 10.2021
BBA - Management
Universidad Ana G. Méndez Recinto De Carolina