Jeffrey Gleason

Condado Gastrobar, San Juan, PR

Bartender and Waiter—March 2024–Present

• Provide exceptional service to customers by taking orders, preparing drinks, and ensuring a memorable dining experience.

• Collaborate with team members to maintain a high standard of hospitality.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Bar Manager

• Designed and curated a creative menu for cocktails and beverages, enhancing the restaurant’s drink offerings.

• Closed out cash register and prepared cashier report at close of business.
• Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
• Mentored and trained staff members to ensure exceptional customer service standards.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Maximized customer service by training staff, overseeing operations, and resolving issues.

Customer Service Representative

• Provided excellent customer service by addressing inquiries and resolving issues in a timely manner.

• Assisted customers in navigating company services and maintaining satisfaction.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.