Jeffrey Monge Rivera
Summary
Self-driven maintenance operations administrator oriented toward accomplishing organizational goals while ensuring required maintenance procedures are safely executed. Experienced in analyzing maintenance-related issues and identifying possible solutions. Seasoned staff manager at different organizational levels with effective supervision and interpersonal communication skills.
Overview
11
11
years of professional experience
Work History
Sales Associate
Fit2Run
Fajardo
09.2023 - Current
- Engaged in conversation with each customer with the goal to gain a shared understanding of the customer's needs. Enabled and aligned the needs of the customer with key features pertaining to the store. Answered any questions presented by the customer and demonstrated relevant information based on the customer's needs.
- Provided on-the-job training of the store's new hires and ensured members were adhering by the established company policy. Shared sales knowledge and strategies to staff members with the goal to maximize the overall store sales. Analyzed the store's monthly budget goals and formulated plans focused on achieving said goals.
- Responsible for arranging public store-related exhibitions, maximizing sales to a broader audience, and promoting store exposure. Engaged in local events with the goal to increase the store's presence in the community.
Zoom Communication Services Project Manager
Cloud Warriors LLC.
11.2022 - 08.2023
- Ensured Zoom communication services were provided to each customer following the pointed project scope guidelines. Adapted to changes presented by customers or stakeholders utilizing project management methodologies while ensuring customer needs and project deadlines were met.
- Coordinated project meetings with assigned Zoom communication’s technicians and key team members. Designed and presented plans containing team members’ roles and responsibilities across the different stages of the project.
- Mentored and guided assigned project team members through the completion of each project. Maintained regular communication with team members with the goal of addressing any presented concerns.
Aircraft Maintenance and Operations Manager
U.S. Marine Corps
San Diego
01.2014 - 11.2022
- Ensured technical manuals were up to date with the latest information regarding any changes to the maintenance and inspection procedures of the aircraft parts. Verified that scheduled aircraft maintenance was adequately followed and documented according to the aircraft maintenance publications.
- Accurately established the maintenance department’s scheduled part inspections daily, weekly, and monthly. Delegated the recurring and preventative maintenance of parts crucial to the integrity of the aircraft, which included aircraft communication systems, electrical components, emergency systems, airframe, and propulsion systems components.
- Responsible for providing on-the-job training to staff members. Ensured training provided was accurately logged to each member’s training jacket. Validated that maintenance department staff members met the required maintenance certifications specified by the aircraft maintenance technical publications before servicing the aircraft.
Recruiting Office Manager
US Marine Corps
Sarasota
05.2018 - 05.2021
- Managed the Sarasota Marine Corps Recruiting Office, responsible for the day-to-day office operations. Accountable for the successful screening process and admittance of potential applicants into the US Marine Corps. Accountable for the successful screening and completion of all administrative tasks related to the office.
- Trained and supervised the Sarasota Office staff, ensuring individual prospecting objectives and administrative tasks were met. Analyzed individual sales ratios with each staff member, providing insight into areas of improvement. Provided individual and group sales training, focusing on prospecting, lead generation, public engagement, class formal presentations, applicant screening, stages of interviewing a potential applicant, and closing strategies.
- Coordinated daily, weekly, and monthly meetings with management staff, focusing on the office's overall performance and objective accomplishments. Discussed established sales and prospecting ratios for the office and each recruiter. Formulated and presented a proposed plan to meet identified objectives and set deadlines.
Education
Bachelor of Arts - Social Work
Walden University
Virtual12-2025
Maintenance Administration Certification - Maintenance Administration
Naval Air Station Meridian
Mississippi 12-2013
High School Diploma -
Pedro Falu Orellano
Puerto Rico05-2011
Skills
- Maintenance Scheduling and Planning
- Maintenance and Equipment Troubleshooting
- Interpreting Technical Manuals and Blueprints
- Aircraft Inspections and Preventive Maintenance
- Program Management
- Personnel Management
- Effective Communication Abilities
- Risk Management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Sales Associate
Fit2Run
09.2023 - Current
Zoom Communication Services Project Manager
Cloud Warriors LLC.
11.2022 - 08.2023
Recruiting Office Manager
US Marine Corps
05.2018 - 05.2021
Aircraft Maintenance and Operations Manager
U.S. Marine Corps
01.2014 - 11.2022
Bachelor of Arts - Social Work
Walden University
Maintenance Administration Certification - Maintenance Administration
Naval Air Station Meridian
High School Diploma -
Pedro Falu Orellano
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