Jeffteé Figueroa Meléndez
Rio Grande
Summary
More than 12 years of progressive experience in various industries complying with multiple metrics in a fast paced environment with strict customer service and profitability goals. Excellent and strong communication skills that have developed during my experience. Focus in results and effective interfacing with clients, suppliers, service providers, partners and corporate staff
Overview
18
18
years of professional experience
1
1
Certification
Work History
Field Safety
CERES CARIBE
Caguas
04.2024 - Current
- Demonstrated the proper use of safety equipment and facilities to the employees
- Prepared monthly reports on the frequency of occurrence of accidents in a given area
- Conducted surveillance on the project area to spot the presence of risky situations
- Rectified the spotted error out rightly to prevent any untoward incident
- Conducted safety training and educational talks to different Personal on a different area assigned
- Safety inspection on all crews, Chainsaw, pole Saw, Machete, MOT, fire stinger, First aid kit, oil spill pads Vehicles trucks, Trucks, chipper, Knuckle Boom and all new equipment that arrive
- Safety knowledge and be aware on Transmission and Distribution lines to work on the correct MAD for security
- Provide Training to different personal that are being contracted by the company for the different position they request
Working Forman A
CERES CARIBE
Caguas
04.2024 - Current
- Supervises a line clearance crew and is responsible for planning daily work for crew
- Assigns work for individual crewmembers and directs crew in performing work according to accepted line clearance practices
- Must be capable of adjusting to field requirements and take independent action without close supervision
- Recognizes poisonous plants and uses proper safeguard against them
- Enforces safe work practices, as experience, judgment, company policy, and OSHA specifies and conducts safety training in accordance with company policies and procedures
- Obtains oral or written permission from property owners to trim or remove trees and apply herbicides
- Arranges with customer or property owner ability to obtain access, advise them of interruption and explain the work that needs to be done
- Repairs minor damages if they occur
- Takes complicated situations to General Foreperson’s attention for proper handling
- Promotes and maintains good customer and public relations through effective completion of assigned work and the appropriate behavior of employees on the crew
- Keeps accurate records, timesheets and reports related to the performance of the crew
- Furnishes supervisor and Utility representative with reports of orders completed, units of work completed, crew time and distribution, etc
- Receives and interprets tree trimming, removal and chemical application orders initiated by General Foreperson or Utility, involving an understanding of drawings and symbols, representing types of power lines, voltages, and line equipment
- Responsible for the conduct of safety training of assigned personnel in accordance with good safety training procedures, in addition to and in coordination with client company policies and procedures
- Responsible for being mindful of controlling crew costs including effective use of manpower, proper work methods, amount of trimming, and operation of equipment
- Considers inclement weather conditions and determines when to start or stop work, dependent upon its effect on employees and the nature of the work
- Safeguards employees and public from hazards in and around work area
- Cooperates with customer, police, and fire departments when blocking street or driveways
- Sets up barriers, warning signs, flags, etc
- To protect employees as well as the public
- Trained to perform tree and bucket rescue
- Follows and enforces safe work practices, rules and policies
- Responsible for truck inspection, proper working conditions, as well as necessary repairs to tools, trucks and other work equipment
- Requests major repairs or replacements when required
- Maintains good housekeeping on truck and at worksite locations
- In emergency situations, determines proper action to be taken to eliminate hazards to life and property and the trimming/removal of trees, if necessary, to expedite the restoration of service by calling out crew personnel and performing other activities connected with emergency work
- Trims and/or removes trees by climbing with the aid of a ladder, safety belt, climbing line, powered trimmer lift truck, or works from the ground using saws/pruners
- Will cut branches or trunk sections and drops or lowers them to the ground with lines
- Uses appropriate tools, will fell trees or trimmed trunks and split them into manageable pieces
- Sprays stumps and brush with hand-spraying equipment to prevent further growth
- Loads and unloads trucks with logs, stumps, brush, and debris and/or feeds brush into a wood chipper
- Repairs slight damage to lawns, fences, and walks caused by tree trimming
- Services gasoline, air, and hand-powered tools and other equipment
- Relays hand-signals, directs traffic, drives and operates trucks and equipment as assigned, and keeps trucks and work area clear and orderly
- Trains new employees on proper procedures
- Performs other related duties as required or assigned
Fraud Customer Service Agent
Conduent
Guaynabo
01.2020 - 12.2023
- Identifies and mitigates risk exposure to the project profits that includes, fraud prevention and detection through the review of alerts, reports and other information and the investigation of new account, Automated Clearing House/wire and debit fraud
- Focuses on the prevention and recovery of fraudulent losses, coordinates fraud prevention strategies and supports other risk management programs as necessary to mitigate potential fraud patterns as they develop
- Initiates contact with members and employees to verify account activity or provides recommendations and education related to fraud prevention and security
- Reacts quickly and efficiently across all departments when trends emerge and notifies appropriate fraud employees in a timely manner
- Prepares documentation for prosecution against individuals that have caused a financial loss to the organization
- Provides ongoing analysis of case files and fraud detection systems to determine emerging trends and provide recommendations to management to assist in loss mitigation
- Builds relationships within the banking and law enforcement communities and industry contacts for the purpose of intelligence gathering and other fraud prevention related activities
Technician
Garage Isla Verde
Carolina
01.2016 - 12.2023
- Provide an extraordinary customer service to all internal and external clients
- Performs the work described in the work orders efficiently and accurately, based on the dealer and manufacturer’s standards
- Determines the cause of any defect and repairs it
- Detects the defects in the vehicle, based on the customer’s complaints and his/her own inspection
- Stores and labels parts, if the work is under warranty or if the customer asks that this be done
- Examines the vehicle assigned to determine if additional safety or maintenance work is necessary
- Inspects recently delivered vehicles and road tests them, to detect any obvious damage or missing components, and to evaluate their driving functions
- Installs the optional equipment requested by the customer or the dealer
- Notifies the technical advisor and/or the foreman as soon as possible if additional work is required, if the work described is unnecessary or if the repairs cannot be done by the expected deadlines
- Documents all work performed and recommended in the work order
- Participates in training programs and attends school and events sponsored by the manufacturer
- Keeps up-to-date on the manufacturer’s technical bulletins
- Ensures that the customers’ cars are clean
- Reports any incident, which may affect the appearance or condition of a car to the technical advisor as soon as possible
- Ensures that the shop is clean and tidy
- Maintains all the tools and manuals belonging to the dealership and takes responsibility for them; returns them to the proper location, in the same condition as when they were received
- Keeps abreast of federal and provincial regulations and municipal bylaws governing the removal of hazardous waste, etc.; understands and observes them
- Uses all tools and equipment carefully
Enumerator
Department of Commerce - Bureau of Census
Caguas
01.2020 - 12.2021
- Conduct research on behalf on the US Census Bureau
- Collect household and demographic information by canvassing assigned areas
- Appropriately document and report results find
- Conducts surveys about the US population, economy, government and communities
- Identify and help individuals complete a census form, assist residents by reading forms and answering questions about the Census
- Responsible for verifying household addresses and ensuring that all mas and address list are correct, resolve any discrepancies encountered in existing census data
Ramp Agent
DHL
Carolina
01.2007 - 12.2015
- Safely lift, load, unload and transport baggage, mail and cargo from aircraft to airport
- Maintain on-time connections by guiding aircraft to and from gate positions
- Protect baggage and other equipment from damage, loss and weather conditions
- Drive and operate ground equipment, such as tugs, cargo carts, service trucks and belt loaders
- Assist with record keeping and documentation to ensure correct routing of baggage
- Adhere to safety guidelines and maintain safe working conditions for yourself and others
- Communicate with managers and lead agents to manage daily schedules
- Report equipment problems and breakdowns to facilitate fast repairs
Education
Diesel Technician Diploma - Technical Diesel
Automeca Technical College
Caguas01.2019
High School Diploma -
High School Josefina Barceló
Guaynabo Puerto Rico01.2005
Skills
- Responsible
- Organized
- Punctual
- Dynamic
- Focused on Customer Service
- Teamwork
- Computer oriented
- Engine Specialist
- Automotive Industry
- General Maintenance
- Guide and provide safety training
- Knowledge of basic Microsoft Word
- Knowledge of basic Excel
- Knowledge of basic PowerPoint
- Field safety monitoring
- Enforce safety procedures
- Safety policies and measures
- Safety risk assessment
- Field construction assessment
- Safety Equipment
- Safety and Emergency Equipment
- Worker safety procedures
- Safety standard enforcement
- Crew safety management
- Safety processes and measures
- Field consulting
- Safety Device Verification
- Safety Equipment Inspection
- Safety operation procedures
- Safety Auditing
Certification
- Qualified Line Arborist OSHA 1910.260 Certification
- OSHA 30-Hour Construction Safety and Health Certification
- Arc Flash (NFPA 70E) National Fire Protection Association Certification
- Vehicles-Mounted Elevating Safety Certification
- (ATSSA) American Traffic Safety Service Association Certification
- (FEMA )IS 242.C Federal Emergency Management Agency Effective Communication Certification
- (FEMA) IS 324.A Federal Emergency Management Agency Community Hurricane Preparedness Certification
- (FEMA) IS 632.A Federal Emergency Management Agency Introduction to Debris Operation Certification
- (FEMA) IS 240.C Federal Emergency Management Agency Leadership and Influence Certification
- (FEMA) IS 559: Federal Emergency Management Agency Local Damage Assessment Certification
- (FEMA)-IS 360 Federal Emergency Management Agency Preparing for Mass Casualty Incidents Certification
- Chainsaw Safety and Maintenance Alison Empowered You're self Certification
- (CPR) Cardiopulmonary Resuscitation Certification
Languages
English
First Language
Spanish
Proficient (C2)
C2
Affiliations
I Am Fully available to travel anywhere within the United State, should there be any need for out of town meeting ,site visit or projects that require my presence. I Am flexible and ready to accommodate any travel requirement to support the team and our Goals.
Timeline
Field Safety
CERES CARIBE
04.2024 - Current
Working Forman A
CERES CARIBE
04.2024 - Current
Fraud Customer Service Agent
Conduent
01.2020 - 12.2023
Enumerator
Department of Commerce - Bureau of Census
01.2020 - 12.2021
Technician
Garage Isla Verde
01.2016 - 12.2023
Ramp Agent
DHL
01.2007 - 12.2015
- Qualified Line Arborist OSHA 1910.260 Certification
- OSHA 30-Hour Construction Safety and Health Certification
- Arc Flash (NFPA 70E) National Fire Protection Association Certification
- Vehicles-Mounted Elevating Safety Certification
- (ATSSA) American Traffic Safety Service Association Certification
- (FEMA )IS 242.C Federal Emergency Management Agency Effective Communication Certification
- (FEMA) IS 324.A Federal Emergency Management Agency Community Hurricane Preparedness Certification
- (FEMA) IS 632.A Federal Emergency Management Agency Introduction to Debris Operation Certification
- (FEMA) IS 240.C Federal Emergency Management Agency Leadership and Influence Certification
- (FEMA) IS 559: Federal Emergency Management Agency Local Damage Assessment Certification
- (FEMA)-IS 360 Federal Emergency Management Agency Preparing for Mass Casualty Incidents Certification
- Chainsaw Safety and Maintenance Alison Empowered You're self Certification
- (CPR) Cardiopulmonary Resuscitation Certification
Diesel Technician Diploma - Technical Diesel
Automeca Technical College
High School Diploma -
High School Josefina Barceló
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