Jeiny Rodriguez Rivera
Carolina
Summary
Self-motivated Executive Support that brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Results-oriented Executive Support offering 3 years experience in field. History of implementing successful improvements to department and leading changes by example. Industry expert with creative strategies for high-volume support ticket management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Executive Support Officer
Chainlink Labs
10.2021 - Current
- Maintain professionalism and strict confidentiality with all materials, and exercise discretion when interfacing with business.
- Ordering office supplies and replacements and managing mail and courier services
- Appropriate research and action for any PR project or related
- Managing internal and external correspondence on behalf of senior management.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Retail Store Associate
Airport Shoppes Management Group Investors, MGI
03.2019 - 02.2020
- Proper handling of financial transactions including cash, debit and credit card transactions, as well as greeting and servicing guests at the registers and processing orders
- Inventory control: Assess the business’ inventory and assist in preparing product orders as necessary
- Provide consistently excellent customer service while working in a fast-paced environment,preparing and serving food, beverages, and desserts to customers as a waiter and barista
- Ensure all sanitation procedures and policies related to local licensing policies and regulations are followed.
- Answered questions about store policies and addressed customer concerns.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
Personnel Assistant
The Stilwell Group
03.2019 - 03.2020
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Property Manager role
- Assist with any personal procedure
- Office management role
Student Intern
United States Marshals Service
05.2021 - 11.2021
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Gained operational knowledge and supported departmental needs.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Performed administrative duties and staff support tasks.
- Completed research, compiled data, and assisted in timely reporting.
- Sorted and organized files, spreadsheets, and reports.
- Analyzed problems and worked with teams to develop solutions.
- Participated in workshops and presentations related to projects to gain knowledge.
- Collaborated with senior management on new initiatives to build confidence.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
Student Intern
Inteldot
10.2020 - 12.2020
- Participate in multiple projects related to the recruiting and selection process.
- Provide support for the Talent Acquisition Team.
- Partner with Human Resources teams to drive efficient onboarding processes
- Optimize ways to present data
- Updating company databases by induing new employee contact information and employment details
- Screening resumes and application forms to identify suitable candidates to fill job vacancies
- Organizing interviews with shortlisted candidates, preparing and sending pre-agreements or emails to candidates, and coordinating new hire orientations
- Planned, prepared and participated in weekly meetings and events.
Store Associate
CVS Pharmacy
03.2019 - 02.2020
- Providing specialized customer service by greeIng customers, anIcipaIng customer needs,demonstraIng compassion and care in all interacIons, and acIvely idenIfying and resolving potenIal service issues
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store to comply with cleanliness standards.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Increased sales and customer satisfaction through personalized servicing.
- Briefed customers regarding shop promotions and discounts by providing coupons and flyers to increase sales.
- Worked with loss prevention in monitoring shopper behavior.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Master of Arts - Industrial And Organizational Psychology
Albizu University
Miami, NW, Florida11.2023
Bachelor of Arts - Social Sciences - General Psychology
Sistema Universitario Ana G. Mendez
Carolina, PR06.2020
High School Diploma -
Aliento A Las Naciones
San Antonio Calle, Humacao, PR05.2017
Skills
- Microsoft Office
- Office Organization
- Customer Service Expertise
- Special Assignments
- Administrative Support
- Research and Analysis
- Executive Management Support
- Project Management
- Data Analysis and Modeling
- Professional Networking
- Office Supplies and Inventory
- Conflict Management
- Regulations And Procedures
Certification
- Branding Strategy & Business Analytics , Beats by Dr.Dre
- Leadership & Management, The Predictive Index
- Talent Optimization Consultant, The Predictive Index
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Executive Support Officer
Chainlink Labs
10.2021 - Current
Student Intern
United States Marshals Service
05.2021 - 11.2021
Student Intern
Inteldot
10.2020 - 12.2020
Retail Store Associate
Airport Shoppes Management Group Investors, MGI
03.2019 - 02.2020
Personnel Assistant
The Stilwell Group
03.2019 - 03.2020
Store Associate
CVS Pharmacy
03.2019 - 02.2020
Master of Arts - Industrial And Organizational Psychology
Albizu University
Bachelor of Arts - Social Sciences - General Psychology
Sistema Universitario Ana G. Mendez
High School Diploma -
Aliento A Las Naciones
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