Jelay Ch. Ortiz Canales
San Juan,Puerto Rico
Summary
I am looking for an opportunity to apply and expand my work skills and knowledge. My goal is to contribute significantly to the achievement of the company's goals, while continuing my professional development. I am committed to excellence and innovation, and I am ready to take on new challenges that allow me to grow with the organization.
I am a Customer-focused Retail Associate, Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
7
7
years of professional experience
Work History
Sales Associate
Sola Boutique
San Juan
07.2024 - Current
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Handled returns and exchanges according to company policies.
- Processed credit card transactions quickly and securely.
- Greeted customers and provided exceptional customer service.
- Engaged customers in friendly, professional dialogue to determine needs.
Team Leader
La Preña food
San Juan, Puerto Rico
10.2023 - 06.2024
- Training
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Maintained daily inventory to facilitate successful material distribution.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Managed conflict resolution within the team to maintain a positive work environment.
- Customer Service
- Cleaning
- Cashier
Cashier
Panadería Mallorca
San Juan, Puerto Rico
08.2022 - 08.2023
- Customer service
- Cashier
- Storage
- Training
- Merchandise rotation
- Counted and balanced cashier drawers.
- Bartender
- Barista
Bakery Assistant
Panadería La nueva Mallorca
San Juan, Puerto Rico
12.2017 - 12.2019
- Pastry chef's assistant
- Preparation of pastries
- Storage management
- Stocked shelves with freshly baked goods throughout the day.
- Cleaned baking equipment, utensils, and work areas according to hygiene standards.
Education
Graduada -
Colegio San Ángel David
San Juan, PR01.2022
Skills
- Conflict resolution
- Responsible
- Team worker
- Efficient
- Bilingual
- Positive and professional
- Outgoing personality
- Hospitality and accommodation
- Exceptional customer service
- Relationship building
- Client service
References
Available on Request
Languages
Spanish
First Language
English
Proficient
C2
Timeline
Sales Associate
Sola Boutique
07.2024 - Current
Team Leader
La Preña food
10.2023 - 06.2024
Cashier
Panadería Mallorca
08.2022 - 08.2023
Bakery Assistant
Panadería La nueva Mallorca
12.2017 - 12.2019
Graduada -
Colegio San Ángel David