Jemuel Franqui Gonzalez
Bayamon
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated and bilingual (English and Spanish) customer services professional with experience handling sensitive and financial information to ensure the regulatory and company policies compliance.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Amiga Services, LLC
08.2023 - Current
- Assist customer in their decision for financial product and services and offer solution to customer inquires.
- Elicit and analyze sensitive personal and financial documentation to process loan and other financial product application to ensure compliance with regulation and company policies
- Handle over 50 call daily efficiently and provide accurate and timely information to comply with company best practices
- Maintain a high level of customer satisfaction and professionalism while resolving inquires and disputes increasing customer loyalty
- Maintain comprehensive records of customer interaction and transaction using company software
Lottery Office Support
Loteria De Puerto Rico
03.2021 - 08.2023
- Assist to lottery management with the sales and disbursement of lottery tickets to retailers
- Classify, reconcile and monitor lottery inventory to ensure accuracy previously to the financial exchanges
- Maintain a high control over lottery tickets to ensure loss prevention
- Keep accurate reporting to comply with company control measurement
Cashier and Crew Member
SUBWAY®Restaurants
11.2019 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assist in the food preparation and package line and comply with company safety procedures
Hostel Worker
Carribean Temporaty Services
11.2018 - 09.2019
- Enhanced guest satisfaction by promptly addressing inquiries and resolving issues effectively.
- Cultivating positive relationships with guests through attentive service and genuine hospitality.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier and Crew Member
Popeyes Chicken
06.2017 - 06.2018
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assist in the food preparation and package line and comply with company safety procedures
Education
Credit Approved - Physical Therapy Assistance
National College
Bayamón, Puerto Rico12.2021
Credit Approved - Physical Education
University of Puerto Rico
Bayamon05.2018
Skills
- Bilingual Communication (English and Spanish)
- Customer Service
- Call Center experience
- Financial product background
- Problem-solving abilities
- Technical Proficiency
- Assertiveness
- Interpersonal Skill and Great Communicator
- Active Listening and Critical Thinking
- Money handling and payment processing abilities
- Recordkeeping strengths
Timeline
Customer Service Representative
Amiga Services, LLC
08.2023 - Current
Lottery Office Support
Loteria De Puerto Rico
03.2021 - 08.2023
Cashier and Crew Member
SUBWAY®Restaurants
11.2019 - 01.2021
Hostel Worker
Carribean Temporaty Services
11.2018 - 09.2019
Cashier and Crew Member
Popeyes Chicken
06.2017 - 06.2018
Credit Approved - Physical Therapy Assistance
National College
Credit Approved - Physical Education
University of Puerto Rico
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