Jeniffer Cortes
Trujillo Alto
Summary
Worked for 21 years in the same company Popular Bank of P.R. in differents roles giving me the opportunity to acquire more experience,resolve situations in my work area, make decisions, be part of new projects and technological advances and accept new challenges in my career in banking so helping me in my professional ascent.
Overview
28
28
years of professional experience
1995
1995
years of post-secondary education
Work History
Delivery Driver and Shopper
Instacart, Uber, Door Dash & Grubhub
Poughkeepsie
11.2024 - 06.2025
- Full service shoppers are independent contractors who both shop for and deliver groceries. In-store shoppers work in the grocery store, preparing orders for delivery or pickup.
- A delivery driver's primary role is to transport goods from one location to another, typically delivering items or food to customers or businesses.
- Operated register, handled cash and processed credit card transactions.Accepting batches: Viewing and choosing delivery orders (batches) through the app.
- Shopping: Purchasing items at the designated grocery store based on the customer's order.
- Delivering: Delivering the groceries to the customer's location.
Business Support Representative
First Bank of Puerto Rico
San Juan
11.2023 - 09.2024
- Researched new technologies and methods for optimizing business support processes.
- Developed and implemented policies and procedures for business support operations.
- Process rejected credits
- Verify stop payments and suspect checks
- Chargeback processing
- ATM deposit photos
- Receive calls from the Fed to process fraudulent checks and initiate investigations.
Cash Vault Teller
Brinks Armored
Louisville
08.2023 - 10.2023
- Processed customer deposits, withdrawals, transfers, payments and check cashing.
- Counted and verified large amounts of currency using specialized equipment.
- Resolved discrepancies between actual cash on hand versus records by researching prior transactions.
- Verified and recorded daily cash transactions accurately and promptly.
- Balanced currency, coin and checks in automated machines for accuracy.
- Maintained accurate records of transactions for audit purposes.
- Received customer and banking center deposits from armored carriers and balanced deposits to accompanying manifest.
Cash Management Specialist Teller
Loomis Armored
Louisville
03.2019 - 12.2021
- Deposit verification and/or change order preparation: Utilizing specialized equipment and procedures to ensure accuracy.
- Separating currency, coin, and/or check deposits: Providing an accurate count by denomination for received deposits.
- Organizing change orders by denomination for each assigned customer.
Cash Management Specialist
Popular Bank of Puerto Rico
San Juan
09.2014 - 06.2018
- Two work monthly report of income control and carry out maintenance to commercial accounts and cancellations applicable.
- Billing processing all maintenance received from orders,demands and cancellations in commercial services.
- Work CPA certifications,preparation,revision and sending of the same to CPA by means of emails or by mail.
- Work the entries of the payments received by check,suspense or ach of bill payments, revision of manual entries processed in system to avoid recurring charges not applied and detect errors,ensure that the services of the product we manage are charged.
- Preparation and sending invoices to commercial customer as applicable.
- Work claims and adjustments of night deposit.
Bank Consultant
Popular Bank of Puerto Rico
San Juan
06.2008 - 08.2014
- Customer services ,guide other banking products according to the needs.
- Open personal and commercial accounts,credits lines,process and disbursement loans,prepared CPA confirmation, issued ath, inactive,deceased and closed accounts and claims and transmission wire transfer.
- Open and closed CDs and Iras.
- Help in teller area accounting for daily closing of the branch.
Assistant Branch Manager, Operations
Popular Bank of Puerto Rico
San Juan
03.2004 - 05.2008
- Verify and work the accounting entries sent to the branch.
- Supervise the area of tellers who are working in a quality service for the clients in a fast and effective way.
- Prepare and deliberate annual evaluations.
- Resolve client situations presented by the tellers and authorized checks as established by my supervisor at my check cashing limit.
- Verify and balance the ath and that it is functioning at is capacity.
- Request remittance of money for the proper functioning of the branch
- Branch security officer, verifying that the security system is functioning correctly.
- Make and process all the accounting claims of the branch.
Teller
Popular Bank of Puerto Rico
Trujillo Alto
02.1997 - 02.2004
- Process standard teller transaction for customer including services client accounts, accepting loan payments, managing safe deposit box payments,cashing checks and sales and changes travelers checks,money orders and manager checks.
- Order a supply of cash to meet daily needs
- Saved my assigned values correctly.
Education
Associate Degree - Banking Operations
IBC College
San Juan, PR 08.1994 - 06.1995
Medardo Carazo High School
Trujillo Alto, PRSkills
- Order accuracy
- Cash handling
- Time management
- Payment processing
- Communication skills
- Problem solving
- Data entry
- Database management
- Time management skills
- Cash transaction handling
- Multitasking and organization
Languages
Spanish
Full Professional
English
Limited
Timeline
Delivery Driver and Shopper
Instacart, Uber, Door Dash & Grubhub
11.2024 - 06.2025
Business Support Representative
First Bank of Puerto Rico
11.2023 - 09.2024
Cash Vault Teller
Brinks Armored
08.2023 - 10.2023
Cash Management Specialist Teller
Loomis Armored
03.2019 - 12.2021
Cash Management Specialist
Popular Bank of Puerto Rico
09.2014 - 06.2018
Bank Consultant
Popular Bank of Puerto Rico
06.2008 - 08.2014
Assistant Branch Manager, Operations
Popular Bank of Puerto Rico
03.2004 - 05.2008
Teller
Popular Bank of Puerto Rico
02.1997 - 02.2004
Associate Degree - Banking Operations
IBC College
08.1994 - 06.1995
Medardo Carazo High School