Jennieliz

Hormigueros

Summary

To develop my knowledge in the areas available to public or private companies. Get a job where I can apply my educational, work, and skills background. Contribute to customer satisfaction and help the organizational growth of the company and staff. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

years of professional experience

Work History

Customer Service Coordinator

Claro Celulares

Mayaguez

01.2005 - Current

Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
Researched new products or services that may be beneficial to customers.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Worked with sales teams to understand processes and enhance after-sales support.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.

Face to Face Sale

Verizon Wireless

Guaynabo

01.2001 - 01.2005

Education

Associate Degree in Business Administration -

Inter-American University of Puerto Rico

01.1991

High School Diploma -

Lola Rodriguez de Tió High School

01.1986

Skills

Customer service
Equipment sales
Retention
Invoice and warranty guidance
Document information in system
Call center
Answering customer calls for different services and/or guidance
Face-to-face sales
Home and business visits
Customer retention
Orientation of available services and offers
Company changes
Document all sales and service in our systems
Responsible
Friendly

Good communication
Punctual
Good interpersonal relationships
Good disposition
Experience in customer service and orientation
Sales
Face-to-face visits
Computer knowledge
Microsoft Word
Excel
PowerPoint programs
Good availability to learn new tasks
Fluency in English and Spanish languages
Customer Service Excellence
Returns Policy Familiarity

Languages

Spanish

Proficient (C2)

Timeline