Jennifer Aponte Cruz
Cabo Rojo
Summary
Hardworking and motivated Manager with 18+ years of experience and record of success in Party City and Pepe Ganga. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
27
27
years of professional experience
Work History
Manager
Pepe Ganga
Mayaguez
11.2021 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Maintained adequate staffing to meet objectives within budget.
- Resolved customer inquiries and complaints requiring management-level escalation.
Manager
Party City
Mayaguez
08.1997 - 10.2021
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction
- Recruited and hired qualified candidates to fill open positions
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Identified business issues, creating customized solutions for individual problems.
Education
High School Diploma -
Escuela Superior Jose De Diego
05.1997
Skills
- Sales Techniques
- Marketing
- Project management
- Staff development
- Issue and conflict resolution
- Project planning
References
References available upon request.
Timeline
Manager
Pepe Ganga
11.2021 - Current
Manager
Party City
08.1997 - 10.2021
High School Diploma -
Escuela Superior Jose De Diego
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