Jennifer Fierro
Rincon,United States
Summary
Dynamic professional excelling in client relations and management.
Recognized for professionalism, effective communication, problem-solving and attention to detail.
Overview
16
16
years of professional experience
Work History
Airbnb Host
Self employed
Rincon, PR
10.2018 - Current
- Managed guest communications and inquiries through multiple channels.
- Created detailed listings with engaging descriptions and high-quality photos.
- Conducted regular property inspections to maintain quality standards and safety.
- Developed house manuals with guidelines and local recommendations for guests.
- Resolved guest issues promptly to enhance overall satisfaction and experience.
- Resolved customer service issues quickly and professionally when they arose.
- Created detailed listings on Airbnb with photos and accurate descriptions of the property amenities.
- Greeted guests upon arrival and provided information about the property and local area.
- Responded to guest inquiries in a timely manner by phone, email, or text.
- Implemented policies that promoted positive experiences for both owners and guests.
- Ensured compliance with all applicable laws related to short-term rentals.
- Answered telephones to assist customers and resolve issues.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Input and confirmed reservations for guests.
- Coached staff on strategies to enhance performance and improve customer relations.
Patient Consultant
Expert consulting and management
Mesa , Usa
09.2017 - 10.2018
- Provided expert guidance to patients regarding treatment options and care pathways.
- Facilitated communication between patients and healthcare providers to ensure clarity.
- Conducted thorough assessments to determine patient needs and preferences.
Bar Manager
Portside
Stillwater, Usa
11.2016 - 07.2017
- Supervised and trained staff on cocktail preparation and customer service techniques.
- Managed daily bar operations and ensured smooth service during peak hours.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
Executive Assistant
Lift & Storage Inc.
St. Paul , Usa
01.2012 - 08.2015
- Managed executive calendars and scheduled appointments efficiently.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Answered telephone calls from customers or clients providing assistance where necessary.
Legal Assistant office manager
Gregory J. Rebeau
St paul , Usa
02.2010 - 04.2014
- Drafted legal documents and correspondence for various case types.
- Managed case files and maintained organized legal records.
- Assisted attorneys during trials by preparing exhibits and evidence.
- Communicated with clients to gather information and provide updates.
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
Education
Tartan Senior High School
Oakdale , USA Some College (No Degree) - Paralegal Studies
Globe
Oakdale , USA Skills
- Customer relationship management
- Conflict resolution
- Effective communication
- Time management
- Effective listening
- Strong organization
- Problem solving
- Attention to detail
- Team leadership qualities
- Multitasking Abilities
- Problem-solving
References
References available upon request.
Timeline
Airbnb Host
Self employed
10.2018 - Current
Patient Consultant
Expert consulting and management
09.2017 - 10.2018
Bar Manager
Portside
11.2016 - 07.2017
Executive Assistant
Lift & Storage Inc.
01.2012 - 08.2015
Legal Assistant office manager
Gregory J. Rebeau
02.2010 - 04.2014
Tartan Senior High School
Some College (No Degree) - Paralegal Studies
Globe