Jennifer Maldonado Rosario
Naguabo
Summary
I have a proven track record at the United States Marine Corps, I excel in optimizing operations and enhancing team efficiency. Achievements include streamlining maintenance processes and significantly improving service transaction satisfaction.
My expertise in cash handling and customer service, combined with a knack for fostering professional relationships and negotiating contracts, showcases my goal-oriented approach and integrity.
Overview
12
12
years of professional experience
Work History
Maintenance Administrator Supervisor
United States Marine Corps
11.2006 - 01.2015
- Ensured smooth transitions during staff changes by effectively documenting processes and procedures related to maintenance administration tasks.
- Optimized space utilization by reorganizing storage areas, allowing for easier access to frequently used items.
- Developed strong relationships with vendors, negotiating favorable contracts for equipment purchases and services.
- Created detailed reports on completed work orders, providing valuable data for future planning and decision-making processes.
- Established clear communication channels between departments, facilitating cross-functional collaboration on maintenance projects.
- Streamlined work order processes, resulting in faster response times to maintenance requests.
- Conducted regular audits of maintenance activities to ensure compliance with regulatory standards and best practices.
- Reduced downtime by efficiently coordinating maintenance tasks and prioritizing urgent requests.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Created and maintained daily and weekly reports for upper management.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Cashier
Seven Eleven
01.2005 - 12.2006
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Cashier
Esso Gas Station
01.2003 - 01.2004
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
High School Diploma -
Maria Auxiliadora
Carolina, Puerto Rico05-2002
Skills
- Customer assistance
- Goal oriented
- Work ethic and integrity
- Cash handling
- Cleaning and sanitizing
- Money handling
- Professionalism and courtesy
- Customer service
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Maintenance Administrator Supervisor
United States Marine Corps
11.2006 - 01.2015
Cashier
Seven Eleven
01.2005 - 12.2006
Cashier
Esso Gas Station
01.2003 - 01.2004
High School Diploma -
Maria Auxiliadora
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