Jenny Lee Arlene Colon Acevedo
Villalba
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Car Sales Associate
Hgreg
05.2021 - 10.2023
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Answered telephone and email inquiries from potential customers.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Completed registration paperwork and sales documentation.
- Responded to customer enquiries via telephone and email.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Delivery Driver
Fed Ex Ground
04.2022 - 04.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
Warehouse Supervisor and Delivery Driver
MFT Trucking LLC
05.2021 - 01.2022
- Created and maintained daily and weekly reports for upper management.
- Scheduled and oversaw maintenance, repair and installation activities.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Utilized proper tools and materials to adhere to safety guidelines.
- Filled out load paperwork and DOT-mandated log books.
- Protected people and equipment from hazardous materials by using correct procedures.
Education
Bachelor Of Management And Business -
Interamericana De Puerto Rico
Ponce, Puerto Rico05.2019
Highschool Dioloma -
Colegio Ángel David
Las Piedras, Puerto Rico09.2016
Skills
- Product Knowledge
- Excellent Communication
- Sales Techniques
- Customer Service
- Strong Negotiation
- Contract Negotiation
- Customer Relationship Management
- Pre-Owned Vehicles
- Upselling Strategies
- Lead Follow up
- Explaining Service Options
- Sales and Marketing
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Delivery Driver
Fed Ex Ground
04.2022 - 04.2023
Car Sales Associate
Hgreg
05.2021 - 10.2023
Warehouse Supervisor and Delivery Driver
MFT Trucking LLC
05.2021 - 01.2022
Bachelor Of Management And Business -
Interamericana De Puerto Rico
Highschool Dioloma -
Colegio Ángel David
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