Jeramy Roldán Galloza
Aguada
Summary
Dynamic bilingual professional with a proven track record in customer service and sales, notably at Galloza Auto Body. Skilled in staff training and performance improvement, leveraging computer literacy and effective communication to exceed goals. Expertise in customer engagement and inventory management, consistently enhancing team efficiency and customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager and Bartender
Bat's Cave Inc.
Rincon
03.2022 - Current
- General Manager - Managed organizational workflow and ensured team adherence to company policies.
- trained staff on service protocols enhancing efficiency
- Developed customer engagement strategies to enhance comfort.
- Bartender - in charge of the preparation of the different cocktails
- Basic workspace maintenance
- Cashier
- Assess customer's need and provide recommendation
- Restock and replenish bar inventory and list what merchandise is needed for the following operating days
Customer Service & Sales
Galloza Auto Body
Aguada
02.2017 - 08.2024
- In charge of sales ofdifferent automobile parts
- Answered incoming calls from customers, and provided customer service and sales support.
- Assisted with training new associates on customer service and sales techniques.
- Provided customer service and sales assistance to customers in store.
- Cashier, sales
- Warehouse receiving and storage of the products
- Make orders of merchandise
- Conducted inventory counts, identifying discrepancies, and updating inventory management system.
Education
High School -
Dr. Carlos González
Aguada, P.RBachellors Degree - Sciences in Computer and Network Technology
Inter American University
Aguadilla, P.RSkills
- Bilingual
- Computer Literate
- Team Work
- Customer Service
- Sales
- PC competent
- Efficient multi-tasker
- Staff training
- Performance improvement
- Consistently meet goals
- Customer relations
- Goal setting
- Verbal and written communication
References
Available upon request
Certification
- TestOut - Certified IT fundamentals Pro
Timeline
General Manager and Bartender
Bat's Cave Inc.
03.2022 - Current
Customer Service & Sales
Galloza Auto Body
02.2017 - 08.2024
High School -
Dr. Carlos González
Bachellors Degree - Sciences in Computer and Network Technology
Inter American University
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